Senior Account Specialist (HoReCa) in Uklon

Uklon is a product IT company that develops a leading ride-hailing service. Every day, the powerful Uklon team pumps one of the largest infrastructures in the market of Ukraine and beyond, ensuring the interaction of drivers and riders.

We create a highload product, behind which are hidden ambitious technological challenges, continuous innovations and non-obvious moves. Our work framework is to test new hypotheses, push your ideas and use the latest technology stack.

Join us as a Senior Account Specialist for HoReCa, Delivery department in Kyiv.

Hiring process:

Acquaintance, interview with the manager, test assignment (we value your work and time, so we pay the TK) and the final meeting.

What we offer specifically for this role:

• join the team at the stage of active development of an innovative product that has no analogues in the field of Delivery in Ukraine

• work with the largest market players: key chains of restaurants, cafes and HoReCa-partners

• the opportunity to directly influence the product "today" and see the results of your work, already "tomorrow"

• an approach to building processes using modern IT solutions

• an opportunity to improve your skillset in working with the Uklon expert community

• support and implementation of your ideas and initiatives

• regular performance & salary review

• an annual bonus for meeting the company's goals

• a company culture in which everyone is significant and valuable and has an impact on processes

How exactly you can influence the development of the company:

• develop strategic partnerships with key HoReCa clients, creating development plans for 6-12 months and providing a full cycle of support: from onboarding to ongoing support

• coordinate internal teams (product, marketing, operations, integration) to implement client initiatives and integrate Uklon Delivery into clients' business processes

• increase the volume of deliveries by identifying growth points, launching initiatives and preparing individual business proposals for the top management of customers

• return inactive customers by analyzing their base, adapting the terms of cooperation and introducing new services

• reduce customer churn through personalized loyalty programs and preventive retention strategies

• maximize customer LTV through upselling and cross-selling

• analyze key metrics using Tableau, Power BI to identify growth opportunities

• CRM support in an up-to-date state

Challenges for 3 months:

• fully integrate into the team and master internal processes

• get acquainted with the portfolio of established partners and their business indicators

• establish regular communication with key partner contacts

• get involved in an active and effective cooperation with partners, including the initiation of joint actions for business development

• propose development plans for TOP partners (in the portfolio account) with the first results of growth in deliveries

To achieve results, you will needsya:

• from 3 years of experience conducting B2B negotiations in the field of HoReCa, e-commerce, FMCG or food delivery in the Ukrainian market

• solid stakeholder management skills: working with establishment owners, network managers and operational managers

• advanced level of Excel/Google Sheets: formulas, summary tables, financial and operational calculations (margin, ROI, forecasting)

• the ability to analyze the effectiveness of partnerships and prepare business proposals based on data

• strong communication and presentation skills

• experience in building and maintaining long-term partnerships

• English B1+ will be an advantage

How do you regulate your working hours?

• flexible schedule taking into account the functionality

• days off with retention of remuneration: 20 for personal needs, 1 more for a birthday, 10 due to illness, up to 8 for blood donation

How will you pump your skills in Uklon?

• internal exchange of knowledge, mentoring programs and trainings for the development of soft and hard skills

• obtaining profile certifications for IT experts

• corporate library and subscriptions to information resources

• personal/team training budget

• corporate discounts and compensation English lessons

• long-term training for managers

Care and support:

• medical insurance in Ukraine

• paid sessions with Pleso psychotherapists

• provision of their soldiers in the Armed Forces with ammunition and medicines

• gamification, gifts, raffles and discounts from partners

• sports events and corporate team building

• wellness programs (emotional support workshops)

• massage weeks in the office in Kyiv

• promo codes for trips with Uklon

Regular Sport Activities:

• Uklon Football every week

• Uklon Online Yoga every week

• corporate discounts, partial compensation for sports activities

Corporate social responsibility

Uklon is a socially responsible business and is among the TOP-10 largest donors to support the defense forces and humanitarian initiatives among Ukrainian businesses in the IT and telecommunications sector. The total amount of financial support and investments of Uklon, including corporate contributions of the company and charitable contributions of the founders, in support of the Armed Forces, volunteer movements, CSR projects and charitable initiatives, for the period from January 2022 to July 2025, amounted to more than 230 million hryvnias. The company is also among the most responsible taxpayers in the IT sector, having paid 680 million hryvnias in taxes based on the results of its activities in 2024.

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*We value every feedback and aim to provide feedback within 7 business days. If there was no answer, don't be upset: it's just that this time there was no match with the vacancy.

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