Second Level Support Engineer (German language) in HS-Soft

HS-Soft offers a comprehensive digital ecosystem for the food industry - from POS and payment to inventory management to production and recipe management. Our customers primarily come from the baking industry, the catering industry and the butcher trade.

Our solutions are completely SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support over 600 companies with several thousand devices in Switzerland and Germany – and we are growing quickly. In our industry we stand for consistent innovation. Of course, we use AI agents internally and also offer our customers the first AI-supported added value.

We maintain a very open, appreciative and direct company culture. In addition to the success of our customers, the focus is on the further development of our employees.

Your work area

As a second level support engineer, you are part of our technical team of experts. You take responsibility for particularly complex support cases that Tier 1 cannot solve, and ensure that our customers are well looked after even in critical situations. In addition, you support the team with your knowledge and actively pass on your technical know-how.

Your areas of activity:

• Processing and solving complex technical support requests

• Analysis of interfaces, system integrations and in-depth error patterns

• Support and mentoring for Level 1 Specialists

• Collaboration with our product and development teams on systemic issues

• Documentation and establishment of best practices in support

What we expect from you:

• Several years of experience in technical support or a comparable Engineering role

• In-depth technical understanding of SaaS systems, POS architectures and integrations

• Very good analytical skills and systematic approach

• Enjoy passing on knowledge and supporting colleagues

• Very good knowledge of German and good English

What we tell you offer:

• You are part of our growth story and actively shape it

• Exciting technical challenges at a high level

• A great, international team

• Modern working environment without outdated tools, VPNs or servers in the basement

• Short Decision-making paths, lots of creative freedom

• Personal coaching and development opportunities

Робота передбачає обробку складних технічних запитів клієнтів, аналіз системних помилок та Жнтеграцій, а That's why the commander of the horse is on the line. Ця позиція в HS?Soft дозволяє забезпечувати безперебЖйну роботу цифрових рішеньfor hundreds of customers in Europe.