Technical sales support specialist in Vega Telecom

Vega Telecom is a Vodafone group company and a recognized leader among Ukrainian telecom operators. We provide comprehensive solutions for business and home: Internet, telephone communication, IP telephony, cloud services and data storage in Ukraine and abroad. For more than 15 years, we have been developing modern technologies that bring people together and change the world.

We are currently actively expanding our network, so the Company is always looking for talented professionals and invites a technical sales support specialist to join our team.

We offer our employees:

• Official employment from the first day;
• Stable, timely salary (without delays, on clearly defined dates);
• Bonus according to the Policy Companies;
• Paid vacation — 27 days, and sick leave, according to the Labor Code;
• Medical insurance and preferential rates for family and friends;
• Provision of IT equipment and a full set of necessary tools for convenient work;
• Corporate mobile communication for you and a profitable tariff plan from Vodafone for families;
• Corporate training and internal knowledge sharing;
• Comfortable and safe office with shelter, relaxation areas, equipped kitchens with free tea and coffee;
• Working hours: Monday-Friday from 9:00 to 18:00.

What tasks await you:

• Determining the technical possibility of connecting telecommunications services for corporate clients;
• Preparing technical solutions and their transfer to managers for the formation of commercial offers;
• Formation of business cases based on costs and technical parameters, coordination with by the manager;
• Introduction of applications to internal systems to confirm technical feasibility and creation of connection orders;
• Communication with clients regarding technical issues in the process of connection/reorganization/dismantling of services;
• Coordinating technical parameters with technical services and customers;
• Preparation and issuance of orders with communication organization schemes;
• Organization and testing of client channels (including using PuTTY);
• Monitoring of service connection deadlines, updating statuses in systems;
• Entering information into accounting and reference systems;
• Participation in the implementation of non-standard projects, modernization and integration of networks;
• Transfer of connected services to the network monitoring department;
• Preparation of analytics and reports for management.

Necessary skills and experience:

• Understanding the principles of telecom networks and Internet services;
• Basic knowledge of network technologies(TCP/IP, VLAN, DHCP, NAT, etc.);
• Understanding the principles of SIP, VoIP, IP?telephony is desirable;
• Experience with diagnostic tools (ping/traceroute, PuTTY);
• Ability to read technical documentation and schematics;
• Experience with CRM, ServiceDesk or OSS/BSS will be an advantage;
• Analytical thinking, attention to detail, responsibility;
• Willingness to interact with customers and internal divisions.