Sales Team Lead in KIT Group

Group's whale -international product Fintech Company. One of the largest financial services operators in the Ukrainian market. We work in +20 regional centers of Ukraine, as well as beyond, more than 90 currency exchange offices

Whale Group Helps Thousands of Customers every day to make transfers, currency exchange, issuance Cash/reception of non-cash transfers. "FONT-STYLE: NORMAL; FONT-Weight: 400" style = "font-weight: 700"> Sales Team Lead/Sales Team Head

Professional Competences:

• experience in a similar position from 3 years.
High Leadership and Management Skills.
• Analytical thinking, work experience with indicators.
• client orientation, purposefulness, ability to work on the result.

responsibilities:

1. Team management and control of its effectiveness:
• Organization of work of customer service managers. /
• Conducting regular meetings with the team.

2. Improvement of quality of customer service:

• Monitoring of Quality Processing. .
• Implementation of scripts, answers and regulations for the team. style = "font-style: normal; FONT-Weight: 400 "> 3. FONT-Weight: 400 ">
• Assessment of the level of knowledge and skills of the team, conducting sessions.
• mentoring, coaching, assistance in professional development of employees. client -oriented approach.
• Formation of personnel reserve, adaptation of new employees.

4. Working with analytics and reporting:

• Formation reports on teamwork. > Working with client reviews and developing measures to improve them.

5. Optimization of processes and implementation of changes :

• Development and updating of internal standards of customer service.
• Participation in developing client experience strategies.

We set ambitious goals and achieve them thanks to a professional team to which we invite you too! 400 "> Telegram @Kit_tatiana_group