Sales Expert Account Management in SoftwareOne

Пряме повідомлення учасника, який розмістив вакансію, з SoftwareOne Anna Skrobisz Anna Skrobisz Talent Acquisition Specialist An Account Manager is responsible for building and maintaining strong relationships with SoftwareOne’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout the customer’s lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Account Manager builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is responsible for the holistic relationship with high potential customers.Be the primary point of contact, build and maintain long-term relationships with strategic customers,Develop a trusted advisor relationship with customer stakeholders and executive sponsors,Take ownership on the customer experience:Understand customer needs and business objectives and offer the right solutions to customers,Ensure the timely and successful delivery of our solutions,Keep customers satisfied by delivering exceptional service on a day-to-day basis,Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on:Account growth,Profitability,Customer retention,Customer satisfaction,Lead, moderate and orchestrate all activities on accounts,Continuously manage advanced competitor investigations to maintain organization’s relevance and competitiveness,Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers,Track and forecast of defined account metrics, KPIs (Key Performance Indicators) and financials.Job Requirements Minimum 5 years working experience in Account Management or Filed Sales,Knowledge and previous experience in IT services and solutions,Excellent customer communication skills and ability to translate customer needs into offerings,Analytical strength, structured way of working - you keep track and see the big picture!Highly motivated and results-oriented person,Knowledge of the local market,Business fluent Ukrainian and very good English skills required.Agreements Our people. This is what makes SoftwareONE successful.Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. Our company benefits vary based on your location, but alwaysinclude: Global company culture: We defined our 7 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)A mentor who supports your successful start and is at your side with advice and actionNo dress code - Wear what you feel comfortable in, not just while working from home! Just in customer contact some adaptations are usefulPresident’s Club: Recognition awarded by leadership and your peers.Flexible work: Do great work from anywhere, deliver excellence everywhere.Incentive programs: SWOmies award bonuses to colleagues who go above and beyond.Lifelong education: A variety of training and development opportunities.Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.Company description The cloud is your world and you are looking for a challenging and exciting job in a modern and future-proof IT company? Are you looking for a great team and an environment that really lives its values? Then you have come to the right place!SoftwareONE is a leading global platform, solutions and services company, providing innovative solutions to help organizations budget and optimize their global IT costs from on-premises to cloud environments. We have extensive expertise in advising customers on an optimal cloud strategy and in permanently increasing business success through a cloud infrastructure.   Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Продажі Галузі ІТ-послуги та ІТ Консалтинг