Sales and service trainer in Invogue Fashion Group

Invogue Fashion Group – a chain of premium & luxury clothing stores – announces a vacancy < strong>Sales and service trainer /Service - manager.

Requirements:

• Higher education
• Experience as a trainer, training manager, service manager, etc.
• Ability to work with numbers and analytics
• Knowledge of modern training methods, knowledge and skills assessment< /li>
• Flexibility, empathy, the ability to look at the situation from different angles (from the Client's point of view)

• Maturity. 

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• Love for people and willingness to help
• Positive thinking

< strong style="font-weight: 700">Tasks:

• Formation, maintenance and development of the culture of customer service of the class suite in the company
• Analysis of opportunities for the development of customer service and implementation of the decisions made

• Conducting regular offline or online service meetings (stand-ups) with company employees

• Setting tasks for study, repetition, practice of the main tools of service support and development (service vision, customer experience cycle, "zero risk" protocols)

positions

• Monitoring the implementation of service standards on a regular basis

• Encouraging a culture of striving to "exceed customer expectations", maintaining interest and involvement to this process

implementing any changes, innovations, etc. 
zero risk", etc.)

• Communication with stores regarding the execution of current tasks for communication with buyers (checking the execution of streaming tasks), processing requests from stores, improvement and optimization of work processes by directors and teams

• Preparation of analytical summary reports with general and specific conclusions, conclusions and the development of recommendations and an action plan for further work on achieving the set goals

• Control over the implementation of standards of communication with customers in messengers (frequency, personalization, tone of voice)

What we offer:

• Social security
• Medical insurance
• Office near "Palace of Sports" (5 min.)
• The possibility to work remotely 3 days a month
• Short working hours: 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m. (Sat., Sun. - Fri.)

Dear candidates, if you are interested in our vacancy, please send your resume indicating the desired salary level.