Retention Manager (SOFTSWISS) in talentC

talentC is a full-cycle Ukrainian recruiting agency from the Genesis ecosystem.

For more than 10 years, our team has been helping to scale the teams of leading businesses in Ukraine and the world, finding and hiring specialists from Trainee to C-level.

Our partner — SOFTSWISS, a global leader in iGaming software development, has offices in Georgia, Malta and Poland, with a team working remotely from 12 others countries.

N1 Partners Group— one of the company's projects. This is a fast-growing IT product company that is always open to professionals in various areas of IT and iGaming.

Now looking for a motivated and results-oriented Retention Manager who is ready to share his ideas with like-minded people and receive new knowledge and experience in return.

Responsibilities:

• Planning, developing concepts and creating promotions for casino and betting, including campaign planning, segmentation , preparing briefs, setting goals and KPIs.
• Managing the customer lifecycle: from engagement to developing campaigns for activation, cross-selling, retaining and returning customers.
• Collaboration with the analytical team for customer segmentation, post-campaign analysis and optimization, ROI evaluation, offer performance and bonus spend.
• Conducting A/B testing and analyzing customer behavior, trends, demographics and preferences for data-driven decision making and optimization campaign effectiveness.
• Managing promotional tools and communication channels, providing suggestions for improvements to bonus tools, coordinating with IT departments to develop and implement plans.
• Collaborating with creative teams to develop design concepts/materials and texts for communications, promotional campaigns and offers.

Requirements:

• CRM/Retention Manager experience in online gaming;
• Deep knowledge of casino games and customer behavior ;
• Customer orientation with an excellent understanding of the customer life cycle, its behavior and ways of interaction;
• Desire to optimize processes using quantitative and qualitative insights;
• Knowledge of channels CRM communications and campaign best practices;
• Strong cross-functional coordination and time management skills.

The company offers:

• Work in an international IT company with offices in Poland, Georgia and Malta;
• Remote work or work in a comfortable office - only the result is important, regardless of location;
• Flexible schedule : it is enough to agree on time zones and have a few hours to work together with the team;
• 20 paid vacation days per year and sick days;
• Free online English lessons with a native speaker;
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• Generous bonuses for recommendations: both the recommender and the candidate who accepts the offer are rewarded;
• Training, internal meetings, participation in international conferences and corporate events.

We are waiting for your CV!