Retention Manager in Zionix

Join the team that launches new projects and shapes the future of the iGaming industry.

Our ideal candidate:

• At least 1 year of experience in a call center or similar position or in sales (required);
• A computer or laptop with Internet access and a USB headset;
• Ability to work with a PC;

• High level of communication, politeness and patience;

  
   

Responsibilities:

• Interacting with users via phone and email, demonstrating excellent sales skills with various bases (retention, sales, surveys, promotions, etc.). No cold calling is required;
• Familiarizing users with the company's products, their characteristics, current promotions and offers;
• Assist in resolving customer issues if they arise, communicate with other departments of the company;
• Increasing the level of loyalty and quality of customer service through a personal approach to communication;
• Compliance with the company's scripts;
  Identifying customer needs and clarifying information;
   

We offer:

• Stable competitive salary (rate + KPI);
• Paid training;
• Remote work format;
• Work schedule 5/2 (09:00-18:00);
• Paid vacation and sick leave.
• Translated with DeepL.com (free version)