Retention manager in Job Advice

Our partner - an international fintech company that offers convenient and high-quality crypto services to more than 2 million active traders. The company has been in existence for 10 years, has more than 90 employees and has offices in Ukraine, Great Britain, Poland and Lithuania.

We are looking for Retention manager who will be responsible for the company’s customer policy — retention and return of our clients. We want to see in our team a specialist who knows exactly how not to get into spam, knows different channels of communication with customers (such as email, push notifications, and in-app communication), works with large databases and correctly analyzes performance indicators, proposes initiatives and new approaches to retaining our customers.

Our ideal candidate is always attentive to details, independent in his work and controls the field of own responsibility. Maintains a proactive attitude in work, always works for a quality result, and cares about the client.

Responsibilities:

• Development of the integrated CRM/retention strategy, including e-mail, site messaging, web push, loyalty program;
• Management of external CRM vendors. Technical development of CRM campaigns in all different lifecycles conversion, retention, and reactivation);
• Management of all customer retention channels — monitoring campaign roll-out and execution/performance;
• Together with the BI analyst performing data analysis, identifying the potential segments, and providing behavioral reporting.

Requirements:

• 3 years experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-execution (focus on acquisition and/or onboarding;
• Strong analytical skills to analyze customer behavior, identify patterns, and make data-driven decisions to improve retention marketing strategies.
• Fintech / Crypto / Web3 background is a must for this role.

Perks of being a part of EXMO:

• Flexibility with full remote working or comfy coworking. It’s up to you;
• Salary which reflects that we really value your work;
• A reimbursement of English lessons and sports activities;
• Professional growth by attending courses and conferences;
• 100% sick leave coverage;
• 10 days-off per year without sick leave;
• 20 days annual vacation;
• Extra day-off to celebrate big if you have a birthday, wedding, kid’s birthday. We also offer a gift — money bonus to make your party even bigger!
• Friendly team who is waiting for a new player.