Regional IT Officer (RITO) at EU Delegation to Ukraine in European External Action Service

Direct message from the member who posted the job to the European External Action Service Rosina B. Rosina B. Human Resources & Communication Officer @ European External Action Service | Digital Solutions WE PROPOSED position as Regional IT Officer (RITO) in the EU Delegation to Ukraine. The position will be on site in the Delegation. In addition, the EEAS aims to create a reserve list of suitable candidates for future vacancies in other EU Delegations. The Regional IT Officer will be responsible for the day-to-day running of the IT infrastructure and the IT support to the users of the Delegation and other Delegations in the region. Delegation to Morocco / job no. 459815, Place of Employment: Kyiv, UKRAINE Living Conditions Allowance (LCA) +40% Please see the full vacancy notice on the EEAS website for all details Please only apply in case you fulfill all the eligibility criteria as mentioned in the vacancy notices on the EEAS website . Candidates must be a national of one of the Member States of the European Union and enjoy full rights as a citizen.POSTS AVAILABLE: immediatelyAPPLICATION DEADLINE: 07 January 2025, 12:00 noon Brussels timeSALARY: monthly salary within Contract Agent Function Group III, grades 8-12 based on previous work experience: from 3,100 Euro to 5,000 Euro + Local Conditions Allowance of the country + allowances depending on individual and family situation (e.g. housing costs, household allowance, expatriate allowance, etc.), salary not subject to national income tax; Reference: table 11. under https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=OJ:C_202301544We will offer to the successful candidates a contract corresponding to a Contract Agent Function Group III (CA FGIII) contract, as per Article 3a of the Conditions of Employment of Other Servants of the European Union (CEOS) for an initial period of 3 years, with the possibility of renewal. WE LOOK FOR The Regional IT Officer (RITO) will be responsible for the IT infrastructure and IT Support of the users. The main tasks to be executed are: End-User SupportProvide level 1 to level 3 IT support to staff in the assigned Delegations and (if applicable) support and supervise local IT staff. Ensure defined processes are well followed by the IT staff (proper use of ITSM tools). Responsible for normal/expected IT operations for users, with minimal business impact and according to the urgency of the incident. Resolve incidents or service requests, both rapidly and in a satisfactory way (through either a permanent fix or a temporary workaround). Assist, if requested, in the configuration of the PABX (Private Automatic Branch Exchange) system and assist with telephone handsts (change of name, hunt group, voicemail) and in using the telephone system.Monitor the ICT status of the Delegation using the provided monitoring tools: SolarWinds, McAfee reports, SCCM patching reports, etc.ICT infrastructure managementEnsure the implementation and perform daily operations of the server infrastructure, their maintenance, upgrades, updates, backups, restores, capacity planning, security and audit, incident and problem management.Manage shared resources (disks, printers); assign rights to users; create and maintain necessary automation scripts.Manage the internal LAN, the IP address allocation and other network equipment.Monitor closely the status of the IT infrastructure and react properly to incidents and outages.Install and manage the Wifi infrastructure of the Delegations.ICT equipment managementDeploy the new PC/Laptops Reference configurations, software updates, etc. via the provided tools and procedures (SCCM) in coordination with HQ support and local IT Support.Manage the stock of laptops for staff members going on missions – recuperation and clean-up of laptops when returned after the missions.ICT security managementApply the security policies decided by the Headquarter and propose additional measures if necessary.Ensure that all precautions are taken concerning sensitive information.In general, implement the necessary measures to keep a high level of IT security in the office.ICT advice and managementOrganize and/or attend meetings on day-to-day matters related with the IT operation, participate in discussions, assessing the impact of changes and make recommendations.Assist the Head of Administration with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs.Assist in the negotiation with suppliers, associated agencies with regard to equipment, cabling, access to Internet etc.Maintain necessary budgetary control records.Perform missions to Delegations within the region or exceptionally on demand to other regions.Participate in one or more “Centres of Expertise” (COE), according to own expertise on specific IT fields, and provide effective level 1 to 3 IT support to all Delegations. In parallel, participate in global IT projects.SELECTION CRITERIAProven experience in the following areas:End-user support in front and back office – including ITIL processes.Installation and maintenance of Datacentre infrastructure.Knowledge and management of Microsoft OS for endpoints and servers, virtualization and storage (VMWare and/or HyperV).Installation and maintenance of enterprise networks (LAN, router, firewalls, wifi, fibre and copper cabling, VOIP technologies, telephony, videoconferencing…).Configuration, maintenance, patching and support of workplace equipment (laptops, desktops, printers, smartphone, tablets) in a large environment including software distribution and (remote) support.General skills and competenciesCandidates should demonstrate (and will be evaluated on):being service minded;strong communication skills – capacity to translate complex technical matters into “user language”;a sense of initiative, autonomy and hands-on approach;very good organisational skills;capacity to assure quality, speed and accuracy in performing complex tasks in a multicultural environment.FurthermoreExperience in handling secure communications and classified information;Knowledge of IT tools used in EU institutions (ARES, MIPS, Sysper2, Syslog, etc.);Experience of working in a team in multi-disciplinary and multi-cultural environmentwill be considered as assets.Working languagesFluent in English (written and orally);Knowledge of French and other EU languages will be considered an asset.APPLICATIONCandidates are asked to submit the following documents:an up-to-date Curriculum Vitae (CV), preferably using the Europass format https://europass.europa.eu/en/create-europass-cv, indicating the EPSO CAST* ID application number;a letter of motivation in either English or French;Applications should be submitted to the Digital Solutions Division:[email protected]: Regional IT Officer Ukraine, job no. 442946By submitting an application, candidates grant permission to the concerned human resources and recruiting departments to use these documents.The requested level of personal security clearance (PSC) for this post is: SECRET UE/EU SECRET. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State.*CAST: The CAST is the Contract Agents Selection Tool, administered by the European Personnel Selection Office (EPSO). The candidates interested in the post are asked to create an EPSO account and register for a permanent CAST in Function Group III (FGIII): https://eu-careers.europa.eu/en/job-opportunities/information-and-communication-technology-cast-permanentCandidates are kindly asked to share the ID number of their CAST application when submitting their documents.#eujobs #itjobs #europeanunion #austria #belgium #bulgaria #croatia #cyprus #czechia #denmark #estonia #finland #france #germany #greece #hungary #ireland #italy #latvia #lithuania #luxembourg #malta #netherlands #poland #portugal #romania #slovakia #slovenia #spain #sweden #eudelegations #eudiplomacy Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології, Адміністрація і Служба підтримки Галузі ІТ-послуги та ІТ Консалтинг, Комп’ютерна та мережева безпека і Державне управління