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Real Time Analyst in BPO Nextdoor, Inc.
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BPO Nextdoor, Inc.
We at BPO Nextdoor provide service services for businesses in the Western European and US markets. One of our clients is a company that belongs to the largest companies in Germany in the field of retail trade.
We invite to cooperation those willing to try themselves in monitoring and analyzing the effectiveness of the company's contact centers in real time. We will provide all the necessary education and training necessary for the successful completion of tasks.
What awaits you?
Monitoring the workload of customer support contact centers in real time;
Analysis of call center efficiency and productivity indicators;
Preparation of reports based on the analyzed data;
Written communication in English with contact center teams;
Access to tasks - 5 days a week, one day may be a weekend;
>Remote collaboration;
The possibility of using a comfortable office, with uninterrupted power supply, Internet access and reliable shelter.
What do we expect from you?
ManagementPrevious experienced cooperation with customer support centers and developed MS Excel skills will be an advantage.
Partial coverage of gym expenses;
Cinema ticket reimbursement once a month;
Access to the company's educational initiatives;
Pleasant atmosphere in the team and support from more experienced colleagues.
If you are interested in moving on, please send your resume. We will contact selected candidates to discuss the details of cooperation.
