QC Engineer in ApexLink Services

Responsibilities:

• Evaluating the work of customer support managers to ensure compliance with quality standards.
• Development, support and execution of test plans and scripts to detect agent defects
• Work closely with agent teams to identify and resolve issues.
• Automate test processes where possible using appropriate tools and technologies.
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• Support documentation of testing processes and reports on errors found.
• Participation in improving internal testing processes and improving the quality of agents' work.

Requirements:< /strong>

• Knowledge of the English language.
• Computer skills.
• Communicability.
• Understanding the work processes of customer support specialists.
• CRM / Exel skills.
• Ability to analyze agent conversations.
• High attention to detail, ability to work in a team and solve tasks.

We offer:

• Competitive salary.
• Opportunity for professional development and training.
• Flexible work schedule.
• Friendly team and comfortable working conditions.
• Opportunity to work with advanced technologies.

Location:

strong> Sykhiv district
Type of employment: Full-time employment.