Project manager - Customer success manager in Medical Data Management / MDM

Medical Data Management has been the largest provider of communication and research solutions for companies operating in the international pharmaceutical market for over 20 years.

We implement projects for such companies as TEVA, GSK, Sandoz, ARTERIUM, MSD, Farmak, Bayer and others.

Now we are looking for a Mproject manager - Customer success manager (CSM).

Basic requirements:

• Fluency in English (B1 and above), with experience in digital agencies will be an advantage.
• Experience in project management, including calculation of estimates, budgets and coordination digital-campaigns.
• Knowledge of project management systems (for example, Bitrix) and practical experience with documents and reporting.
• Skills in communication with customers, content coordination, coordination of designers and teams, as well as desirable experience in SMM.

Will a plus:

• You have experience in managing marketing / PROMO / communication projects.
• You work confidently with numbers, estimates and budgets, you are not afraid of financial responsibility;
• You know how to structure: brief > plan > launch > control > documents > report.

Your tasks will be:

• Calculation of project estimates and budgets based on the current database of respondents and the estimate calculator (MCM), including manual calculations as needed.
• Preparation of the Appendix in accordance with the agreed estimate and project design in the Bitrix system with the introduction of financial indicators, budgets and status changes.
• Organizing the launch of projects such as telemarketing, SMS, Viber, e-mail newsletters, chatbots, quizzes, landing pages, webinars.
• Conducting meetings with customers to discuss project details, filling out the brief and coordinating requirements.
• Content management, including setting tasks for creation or content editing, its coordination with the client and making changes.
• Cooperation with the designer for the preparation of graphic elements and other design components of the project.
• Preparation of final reports on the project and coordination with the financial department for the preparation of invoices and acts.
• Control over the signing of documents (Appendix, act), organization of sending a package of documents to the client and ensuring timely return signed copies.
• Ensuring document flow at all stages of project implementation in accordance with the requirements of legislation and internal company policies.

The company offers:

• Official employment from the first working day.
• Hybrid work format.
• Annual paid vacation lasting 24 calendar days.
• Work schedule from 9-18.00 or from 10.00-19.00, Sat, Sun - weekends.
• Timely payment work.
• Comfortable office in Kyiv (Holosiivska metro).
• Loyal management and a close-knit team!

We are waiting for your resume with an indication of salary requirements.

P.S. By sending your resume, you consent to our company collecting and processing your personal data.