Project implementation and support specialist in Fond Shidna Evropa

In the framework of the "Support for Digital Transformation" (DTA) project, the Eastern Europe Foundation announces a tender for a contractor to provide the services of a specialist in implementation and support for the project of the information and communication system for managing an apartment building.

Term of service: 9 months.

Format of cooperation: mixed (online / offline). Preference is given to candidates who are in Kyiv and can work in the office no less than 2 (two) days a week.

Service Involvement: Full.

Primary Tasks and duties:

• maintain constant communication with users via e-mail, phone, chatbots and other means of communication to promptly respond to their requests and needs;
• solve technical and functional problems encountered by users while working with the system;
• form lists bugs, suggestions and user requirements, maintain relevant documentation;
• regularly log incidents;
• hold regular meetings (online calls) with interested parties to find out user requirements for information systems and communicate with the developers of the information system; communicate with all stakeholders involved in project implementation, in particular with representatives of state bodies, developers, etc.;
• prepare training materials, instructions and manuals for system users and update them in accordance with system updates;
• conduct educational trainings and seminars on using the system for all management participants multi-apartment building (users of the system), explain in detail the functions of the system;
• prepare answers to common user questions to upload them to the FAQ section on the SUBB portal;
• develop and/or participate in the development of test and project documentation;
• conduct functional and/or user testing of the information system, conduct bug tracking.

Requirements for contest participants:

• more than two years of experience in similar work, including software implementation or technical support;
• ability to communicate clearly and politely, explain technical issues in plain language;
• ability to work effectively both independently and in a team, simultaneously performing several tasks;
• confident use of MS Word, Excel, PowerPoint, Google Docs, as well as work with other Internet resources and systems;
• good understanding of the main stages of software development and SDLC (Software Development Life Cycle) principles;
• basic knowledge of e-democracy and e-services forpopulation and business;
• high level of organizational, communication and analytical skills;
• fluency in the Ukrainian language and working knowledge of the English language;
• experience in teaching and training and/or seminars on the use of software;
• experience in writing / reviewing educational materials, instructions and/or manuals for software users;
• work experience with documentation management and bug tracking tools (Jira, Trello, etc.);
• experience in working with electronic services for the public and/or business will be an advantage.

Offers that must contain a resume in Ukrainian, please sendbefore 11:59 p.m. December 19, 2024 and be sure to indicate the expected monthly level of payment for services.