Project Coordinator/Implementation Specialist / (AI products) in Graz.tech

Graz.tech is a product IT company that creates AI solutions for voice automation and next-generation contact centers.
Our systems help businesses automate calls, improve customer service and scale communication with customers.

We are currently looking for an Implementation Specialist who will help launch new customer projects and coordinate work between customers and technical staff team.

 Work format: remote

What you will do

• Run client voice automation projects.

• Communicate with customers during system implementation.

• Gather requirements and describe tasks for the development team.

• Help configure scenarios calls, messages and automations.

• Control the status of tasks and deadlines.

• Monitor the quality of the system and respond to incidents.

• Prepare short reports on projects.

• Work simultaneously with several clients.

Who we are we are looking for

• You have experience working with IT projects or technical products.

• You know how to work with clients and coordinate tasks.

• You know how to structure information and describe requirements.

• You have analytical thinking and responsibility for the result.

• English - Intermediate / B1 or above.

• You are confident using Excel / Google Sheets.

Would be a plus

• Experience with API, telephony or chatbots.

• Understanding the operation of CRM / ERP systems.

• Experience in technical support, QA or business analysis.

What we offer

• Working with new generation AI products.

• Fully remote format.

• Working with international clients.

• Team support and mentoring.

• Possibility to develop to Project Manager or Business Analyst.

• Real impact on product development.

If you are interested in working with AI technologies and launching new products, we would be happy to meet you