Project Coordinator (Call-center QA manager) in Pexly

Пряме повідомлення учасника, який розмістив вакансію, з PEXLY Flavja Islamaj Flavja Islamaj Global Recruiter at PEXLY We are searching for a Customer support Project Coordinator / QA Manager to join our team. You will be responsible for the onboarding and evaluation of the quality of work of our Customer support agents.It is a remote full-time position. You can work from home in a comfortable environmentSchedule: Monday — Friday; 10 AM — 7 PM Kyiv TimeWhat we offer:Experience in the international company working with people around the globe;Training will be provided from the company’s side;Compensation: 1300$ during the probation period (of 2 months) and $1350 + $100 bonus after;100% remote job;20 paid days of vacations, 10 paid days sick leaves per year;Dynamic work in a young team of like-minded people in a progressive business sphereYour responsibilities:Onboarding of new agents;QA check for chats, emails;Evaluation of agent performance (KPI);Create strategies to improve support KPIsCoaching sessions with agents;Refresher pieces of training (updates, planning, evaluation);Helping agents with their inquiries;Assisting agents with critical or non-critical cases;Control of escalations (validate escalations);Control of agents' working hours;Contribute to the team culture in a positive manner;Report support team’s performance to higher-upsKeeping training materials up to date;Excellent knowledge of MacPaw products;Communication with the L2 MacPaw support team.You are our perfect candidate if you have:An professional in remote communications2 years as project coordinator and with quality assessment experience;English Upper-Intermediate level;Experience with Mac and Windows OS will be an advantage;Experience with Zendesk/Intercom will be an advantage;Strong problem-resolution skills;Experience as a Customer Support Representative;Self-employment. We will sign a contract with you as with independent businessmanYou can work from home, don’t be distractedPEXLY is an international company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, data collection and processing, agile sales and marketing support.We will be glad to see you in our team! Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Поon a working day Industries Outsourcing and offshoring consulting