Product Support Specialist in Apomedical (IL) Ltd

Пряме повідомлення учасника, який розмістив вакансію, з Apomedical (IL) Ltd Alex Pershin Alex Pershin Personal Assistant to CEO & Office Manager at Apomedical Israel ltd We are looking for a detail-oriented Product Support Specialist to support our product team with essential operational tasks and insights gathering. This role is ideal for someone with a background in content management, basic HTML, and document organization, who also enjoys diving into customer feedback and user behavior to help the team make informed product decisions.Key Responsibilities:Release Support: Assist in coordinating product releases by preparing and organizing release notes for internal and external stakeholders.Content Updates: Edit and update internal templates, web pages, and other product-related documents as needed.Customer Insights: Review customer support tickets to identify recurring issues, pain points, and opportunities for product improvement, and communicate insights to the product team.User Behavior Analysis: Watch and analyze user session recordings (e.g., Hotjar) to observe user behavior and flag any potential issues or improvement areasBasic HTML Editing: Make minor updates to web and email templates in HTML, ensuring content is accurate and visually aligned with brand guidelines.Documentation and Organization: Maintain organized records of content, templates, and insights to ensure consistency and easy access for the team.Qualifications:Experience: 1-2 years in an operations or support role, ideally with exposure to content management, customer insights, or product updates.Technical Skills: Basic knowledge of HTML (for editing templates) and experience with content management systems (CMS).Attention to Detail: Strong attention to detail to ensure all updates and insights are accurate and high quality.Analytical Skills: Ability to identify patterns and insights from customer feedback and user session recordings.Communication Skills: Ability to write clearly and summarize findings for the product team.Preferred ExperienceFamiliarity with customer support platforms, session recording tools (e.g., Hotjar), or content management tools.Experience in a B2C or subscription-based environment.We offer:Fully remote workWork with a professional teamFriendly atmosphereMedical insuranceMental health support with the psychologist22 working days of annual paid vacationPaid sick leaves — 10 daysExternal learning compensation Show more Show lessPosition level Basic level Type of employment Full time Industries Software development