Product manager, Success Manager, (Client Support in IT/Pim system, ecommerce) in AleksBrending

The team of developers of software solutions for business (ecommerce) is looking for a manager for the implementation and user support of its own SAAS solution - a PIM system for ecommerce projects.

Requirements:

• Higher education
• Experience in the field of implementation of SaaS solutions, technical support, customer success.
• Ability to think systematically, structure information and formulate clear and understandable answers.
• High level of written and oral literacy (UA, RU, EN)
• Compulsory knowledge of the English language at a level not lower than B2 - the ability to conduct calls with clients, participate in meetings, write documentation and correspondence.
• Empathy, responsibility, proactivity, the ability to manage several tasks at the same time.
• Experience in creating instructions, guides.
• Understanding the principles of operation of SaaS products, APIs, integrations is desirable.

Additionally welcome:

• Experience with PIM / ERP / e-commerce / marketplaces.
• Basic understanding of the structure of XML / CSV / JSON transformations.

Working conditions:

• Secure office in Kyiv (Solom?yansky district)
• Friendly young team
• Mon-Fri
• Salary 40,000 UAH + kpi based on monthly activity (growth is possible with the growth of the company's product)

Responsibilities:

• Be a key intermediary between customers and the development team.
• Help new users at all stages - from familiarization with the platform before a full launch
• Comprehensive user support
• Configure the system for specific customer business processes, advise on data import, transformation and export.
• Conduct demos, training, workshops and individual sessions for customers (video calls).
• Collect and analyze feedback, formulate suggestions for improvement functionality.
• Prepare and maintain technical documentation: guides, instructions, knowledge base, FAQ.
• Create templates for typical work scenarios.
• Participate in content creation: video instructions, training materials, screencasts.
• Influence the development of client experience and internal team processes.