Product manager/manager of client service automation projects in lifecell

We are a telecommunications group led by lifecell.

We are the most frequently ported numbers from other operators. In times of war, we make sure the country stays connected: we invest in batteries and generators to keep our base stations running even without power.

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. Here there is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We are inviting a Product manager/manager of customer service automation projects to our team!

The following interesting tasks await you:

• Development and product management of conversational channels customer service (chat and voice bots) as part of a single service ecosystem.
• Formation and implementation of product development strategy, roadmap management and prioritization of backlog.
• Design and optimization of client paths of automated interaction.
• Management of the full product life cycle: from idea to launch, scaling and achieving business results.
• Analysis of product and CX metrics and constant improvement of the efficiency of bot channels.
• Formation of business and technical requirements, coordination of integrations with internal systems and participation in the launch of solutions.
• Organization of the work of cross-functional teams, management of stakeholders and development of service automation.

We would like to see the following experience and qualities in you:

• Higher education in the field of Information Technology, computer science, engineering, business or related majors. 
• 5+ years of experience in product management, digital channels, customer service transformation or automation initiatives.
• Understanding of conversational AI / bot platforms and LLM fundamentals.
• Experience with product and CX metrics and data-driven decision making.
• Experience interacting with technical and cross-functional teams stakeholders.
• Upper-Intermediate English.

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially glad to see veterans among the candidates - your experience will be an additional advantage.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Stability and professionalopportunities: Opportunity for professional development and career growth in a large and reliable telecom group.
• Guaranteed and timely salary, as well as a full social package withof the next working day.
• Medical insurance: Taking care of your health is our priority value.
• 24 calendar days of vacation + an additional day off before a birthday.
• Mobile communication for employees: Corporate rates to always stay in touch.
• Continuous development:Possibility to participate in large-scale infrastructure and digital projects. We are open to new ideas and initiatives.
• Possibility of booking employees:According to the current legislation of Ukraine.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth and environmental programs initiatives.

We are at the stage of transformational processes, so your expertise is very important to us. Your ideas and fresh perspectives will directly impact the company. By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.