Product Manager (Communication & AI Platform) in Nova poshta

We are looking for a Product Manager who will take responsibility for the most difficult and important stage of the customer experience - working with deviations. You will build a system that turns negative experiences (delays, damage or losses) into loyalty through fast communication, transparency and instant compensation.

What you will do:

• Form the mission, vision and strategy, the vision of how the company should communicate with the customer in case of problems.
• Optimize the Customer Journey.
• Research the "pains" of customers in stressful situations and create products that soothe and give a sense of control.
• Work with data. 
• Analyze metrics and make data-driven decisions.
• Manage roadmap. 
• Prioritize features, prepare BRD/PRD and coordinate development of complex integrations.
• Influence cross-functionally.
• Collaborate with development team, designers, and stakeholders.

What we expect:

• From 3 years in the position of Product Manager in complex IT products.
• Ability to analyze complex cases into algorithms and turn them into understandable customer scenarios.
• Ability to build hypotheses based on the cost of errors and the level customer loyalty.
• Ability to listen to the customer in a conflict situation and offer a solution that exceeds expectations.

Will be a bonus:

• Understanding how transactional systems, integration APIs and fintech tools work.

We offer:

• Official employment and "white" wages;
• Paid holidays, sick leave, business trips;
• Medical and life insurance;
• Opportunity for career growth in one of the largest teams in the country;
• Professional development;
• A friendly atmosphere and a team that strives to create innovative products and services.

If all this is about you and you want to be a part of Nova Poshta, send your resume with wishes to the level of financial reward.