Product Manager in Ringostat

August 27, 2024

Product Manager

remotely

Ringostat is a Ukrainian AI platform for telephony, call tracking and call analytics. For the past 2.5 years, Ringostat has regularly received High Performer awards from the authoritative G2 review service and is among the top 10 in the world in its category. Also, the service is the only official Google Analytics partner among similar services in Eastern Europe.

vj is looking for a highly motivated Product Manager to drive product vision, strategy and execution, ensuring our solutions meet the ever-changing needs of our customers. This role requires a combination of business and technical acumen, as well as a passion for user-centered design.

Your skills:

1. 2+ years of experience in B2B SaaS product management.
2. Create and maintain product roadmaps.
3. Proven track record of developing and implementing self-service solutions.
4. Deep understanding of UI/UX principles and their application in B2B products.
5. Excellent communication skills, both written and verbal.
6. Strong analytical skills with experience in data-driven decision making.

Experience required:

1. Leading B2B product transformation initiatives, including implementing self-service models.
2. Conducting and analyzing customer interviews to make product decisions.
3. Conducting product market fit studies (PMF) and implementing strategic changes based on the results.
4. Identifying and defining ideal customer profiles (ICPs) and developing targeting strategies.
5. Making decisions based on data about product obsolescence or decline.
6. Cross-functional collaboration with engineering, design, sales and marketing teams.
7. Development and tracking of key product indicators and KPIs.

The team expects from you:

1. Research and analysis of product market fit (PMF)

• Development and conducting of complex studies of PMF.
• Analysis of research results to determine the ideal customer profile (ICP).
• Identifying key findings and translating them into action to improve the product.
• Presentation of research findings and recommendations to stakeholders.

2. Data-Driven Roadmap Management

• Develop and maintain a product roadmap based on quantitative and qualitative data.
• Collect and prioritize feature requests from various sources including:
  
  • Customer feedback (eg fidder, support tickets, user surveys).
  • Internal stakeholders (eg sales, marketing, customer service teams).
  • Potential customers (for example, sales prospects, market research).
  • Development team (eg technical debt, performance improvement).
• Use data analytics to prioritize features and make decisions.
• Report updates regularlyof the roadmap to relevant teams and stakeholders.

3. Leadership in self-service transformation

• Develop a comprehensive strategy for the transition to a self-service model.
• Identify key product areas that require self-service capabilities.
• Collaborate with UX/UI designers to create intuitive self-service interfaces.
• Work closely with engineering teams to implement self-service features.
• Monitor and analyze the use of self-service features by users, make iterative improvements.

4. UX/UI Improvement

• Continually evaluate the user experience of the product and identify areas for improvement.
• Collaborate with UX/UI designers to create frameworks and prototypes of new features.
• Conduct user testing to validate UX/UI changes before full implementation.
• Ensure consistency of user experience at all points of interaction with the product.

5. Cross-functional collaboration

• Act as the primary liaison between development, engineering, design and business teams.
• Facilitate effective communication and coordination among all stakeholders.
• Conduct product related meetings.

6. Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) for the product.
• Analyze user behavior and product usage data to identify areas for improvement.
• Make data-driven decisions to improve or close features.

7. Market and competition analysis

• Stay abreast of industry trends and competitor offerings.
• Conduct regular competitive analysis to ensure the product maintains its market position.
• Identify opportunities for product differentiation and innovation.

8. Documentation and Knowledge Sharing

• Maintain complete product documentation, including feature specifications and user manuals.
• Create and update internal knowledge base articles related to product features and processes.
• Participate in the creation of external product marketing materials when necessary.
• 
  We offer:

1. Fixed rate based on the results of the interview.
2. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and finish from 17:00 to 19:00.
3. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are self-contained in the event of a power outage.
4. Individual and group work with a corporate psychologist.
5. Paid vacation - 18 working days, 8 paid sick days per year, and 11 public holidays.
6. The ability to use a corporate bot that combines the most powerful artificial intelligence available today.
7. Opportunity for training and development: experience and support of our employees, help in professional adaptation.
8. Internalcorporate discounts on various services, including discounts on English courses.
9. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
10. Profile events and chats for sharing experience within a group of companies.
11. Corporate events and entertainment. Even in difficult times, we do our best to cheer up our employees ;)