Personal VIP Manager (German Language) in Upstars

UPSTARS is a product IT company that takes off both people and brands. We know how to launch stellar projects in the field of iGaming

Our main focus is B2B services and technology solutions for clients from all over the world. And yes, maintaining the legal and transparent market of Ukraine is a must-have, that is why we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for Personal VIP Manager.

Your future tasks:

• control of the base of VIP players;
• keeping users active on projects;
• returning customers from inactivity;
• analysis of client base behavior, provision of personalized assistance to clients and formation of a positive client experience on the project;
• processing of incoming and outgoing communications according to tasks and customer requests.

Your skills:

• fluent English and German (both written and spoken);
• ability to communicate on the phone and in letters;
• ability to interest the client in projects, interestingly highlight the positive aspects of the project;
  work with player objections;
• multitasking;
• desire to learn new tools, work with them and develop new knowledge;
• ability to work according to the schedule 13:00 - 22:00 according to Kyiv (work schedule from Monday to Friday).

Preferred, but not critical:

• experience in iGaming/Gambling;
• ability to use Excel.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capabilities to create technological solutions from scratch;
< li style="font-style: inherit; font-weight: inherit">use cloud storage, Kubernetes and other components of digital maturity;
• seek to automate routines to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

Mast heave:

• hybrid work — work where you are comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave - we are for work-life balance;
• medical insurance in top clinics — we care about your health;
• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to actively participate in the process of creating a product? Let's get to know each other!