Payments Operations Team Lead in Prime Partners

About FinConnectHub 

FinConnectHub is a global consultancy specializing in payment solutions, financial licensing, and regulatory advisory. We represent clients from high-risk markets, including crypto exchanges, digital payment platforms, and e-commerce businesses. Our mission is to help clients open accounts, navigate complex banking relationships, and optimize payment operations globally. 

Role Overview 

We are seeking an experienced      Team Lead - Payments Department     to manage a remote, high-performing team of Payment Managers across multiple regions. You will oversee client payment flows, coordinate account openings, maintain strong relationships with banks, EMIs, PSPs, and alternative payment providers, and ensure smooth execution of all projects. Your leadership will support the team in handling around 20–30 account openings per month while maintaining a high success rate for approvals. 

This position offers a mix of competitive base compensation and an attractive bonus model tied to team performance and successful account openings.

 Key Responsibilities

• Lead and manage a remote team of Payment Managers across Asia and Europe. 
• Motivate and develop team members, set KPIs, and conduct weekly/monthly meetings to track progress and performance. 
• Understand clients' business models and payment requirements to optimize workflows. 
• Identify payment needs (B2B, C2B, PSP, or APM accounts) and assign team members to handle applications on clients' behalf. 
• Ensure the team follows up diligently on applications, maintaining a high approval success rate. 
• Monitor monthly workload (~20–30 account openings) and allocate resources efficiently. 
• Use Monday.com CRM to manage account opening workflows, track tasks, and report progress. 
• Hire, train, and onboard new team members. 
• Develop partnerships with new banks and payment institutions; establish and maintain strong relationships. 
• Assign team members to research new EMIs and payment providers, verify legitimacy, and ensure proper licensing. 
• For key clients, lead annual audits, review business operations, website, and presentation to suggest improvements.

Requirements 

• Minimum 3–5 years of experience in payments, fintech, PSPs, EMIs, or related consulting roles. 
• Proven experience managing remote teams, motivating staff, and driving performance. 
• Solid understanding of payment types, flows, and financial institutions (B2B, C2B, PSP, APM). 
• Familiarity with account opening processes for banks, EMIs, and payment providers. Experience using CRM systems (Monday.com preferred) to track workflow and team performance. 
• Strong client-facing and communication skills; able to explain complex payment solutions clearly. 
• High attention to detail and excellent organizational skills. 
• English proficiency (B2+); additional languagesa plus.

What We Offer 

• Leadership role in a growing international fintech consultancy. 
• Opportunity to work with high-risk market clients and diverse international teams. Remote work flexibility with an international focus. 
• Competitive base salary plus performance-based bonus model. 
• Exposure to international banking, payment operations, and fintech strategy.