Operations Director (Cosmetology Clinic) in A-Play

Oliynyk Cosmetology is a network of cosmetology clinics in Lviv (two locations), which has been market leaders for 10 years. Constantly raising service standards, the quality of procedures and communication with patients, we have reached a stage where we want even more and new ideas and solutions.

Here, the operational role is not just management, but the opportunity to systematically influence the development of the brand, service and internal processes clinics.

Key facts about the company:

• 2 clinics in Lviv, 10 yearson the cosmetology market
• 2160+ customer visits every month
• 30 employees in the team + outsourced specialists
• 15 units of modern certified equipment
• Main areas: dermatocosmetology, aesthetic medicine, laser hair removal

What we offer:

1. Fixed rate 60,000 - 80,000 UAH + bonuses based on work results. Average income after several months of work - 80,000 - 100,000 UAH, and with a stable result - 100,000 - 120,000 UAH+;
2. Format of work: Office in Lviv, full time. This is a role where presence in the processes and the team is important, because you manage operational activities clinics;
3. Impact on business. The ability to build system processes, influence the service, finances and operational efficiency of the clinic;
4. Work directly with the business owner. You'll be working alongside a founder and chief physician who is ready to delegate and trust a strong operational leader;
5. A real management role. This is a position where you lead the team, processes and business KPIs, not just perform administrative tasks tasks;
6. The possibility to build a system. The company is open to change -can implement CRM, analytics, service standards and management;
7. Career growth. As the business scales, there is an opportunity to grow to a regional manager or clinic network director;
8. Strong branding and marketing. The company already has active social networks and a strong marketing foundation, which simplifies business development;
9. A team that is already working. You join an active team of administrators, cosmetologists and technical staff;
10. Clear business metrics. The job uses CRM, spreadsheets, analytics and operational indicators, which allows you to manage the business through numbers.

We will not consider the candidate without:

• Experience in managing a team of 10 people in the field of service, beauty or medicine;
• Experience in a managerial role (operations manager / head / CEO-level of process management);
• Experience in the implementation of CRM, analytics and operational processes.

Areas of responsibility:

• Organization of the daily work of the clinic: schedules, loading, quality processes;
• Team management: administrators, beauticians, technical staff;
• Control of customer serviceand communication standards;
• Analysis of key indicators: customers, revenue, conversions, efficiency work;
• Optimization ofprocesses,CRM, scripts, financial and operational indicators.

If you are close to the role of an operational leader who builds a system and manages a business through numbers and a team - send your resume.