Operational manager of the service department of the Call center in REDI

Hello!

REDI is an international product company with expertise in internet marketing, specializing in driving traffic and customers to its product.

We work 13 years old. During this time, we have accumulated considerable experience in the field of marketing, scaled to the countries of Europe, Asia, Latin America and gathered more than 200 employees around the world. We realized that we are ready for changes, so we created a brand for communication with talents to jointly develop Ukrainian business around the world.
Our mission as a company is to gather top specialists in the field of digital marketing and provide them with tools for professional growth.

We need Operational manager of the service department of the center, who will be responsible for organizing and coordinating the work of the department, ensuring high standards of customer service and optimizing business processes.

Your tasks:

• organize and coordinate the purchase order group;
• monitor the implementation of key KPIs and ensure high quality customer service;
• optimize business processes and implement new tools to increase work efficiency;
• analyze data, prepare analytical reports and make management decisions;
• ensure effective communication and interaction with other departments.

We expect from you:

• experience in a similar position from 1 year;
• knowledge of programs: CRM, VoIP;
• experience working in international companies and call centers will be an advantage;
• understanding of standards and best practices in the field of customer service;
• strategic thinking and developed analytical skills.

Instead, we offer ourselves:

• not just colleagues, but people who never care— we constantly generate new ideas, share experiences and support each other;
• no rigid framework - our focus is on the result;
• flexible schedule: you can start at 9:00 or 11:00, and finish at 6:00 - 8:00 p.m., as you like;
• format - currently remote, but we have a modern an office for work in Kyiv (on request), which is equipped with a large office generator and fiber-optic Internet that works even when the lights are turned off;
• English is always a relevant skill in the labor market, so we conduct corporate classes for employees;
• paid vacations, sick leave and additional material motivation on the occasion of family holidays and important for you of events;
• day off for a birthday;
• compensation for external studies;
• help in organizing the workplace;
• master classes, team building and parties - we rest as hard as we work.

Our recruitment - the process is as follows:we write you a cover letter with clarifications - invite you to an interview with a recruiter - hold a meeting with the manager - collect references - send a Job Offer.

We will definitely review your CV and, if it is relevant, we will contact you within 5 working days. We are not looking for the perfect, we are looking for "ours". And maybe that's you. 
Let's grow together with joy!