Online support manager (Remote) in Ionn

The Ionn company is a dynamic service, where every day is dozens of planned routes and successful deliveries. The first chat message is the beginning of a customer's trust in our brand. That is why we are looking for a person who will become the voice of the company: calm, professional and humane.

What we offer:

• Financial reward: Payment from 40,000 UAH.
  
  

• Bonus system: Additional payments for the quality of dialogue processing, speed of response and no errors in logistics data.
  
  

• Full Remote: Work from any location convenient for you - we value the result, not your presence in the office.
  
  

• Training and start: We are ready to invest time in your training from scratch. You will receive the support of a mentor and access to all company tools.

Your areas of responsibility:

• Communication in chats: Prompt processing of incoming requests in messengers and online chats of the company.

• Logistics support: Coordination of addresses, clarification of delivery statuses, assistance with recording or transfer orders.

• Customer service: Maintaining a high level of loyalty through clear, competent and friendly answers.

What is important to us:

• Literacy: You write quickly, simply and without errors.
  
  

• Technical provision: Availability of stable internet, a computer/laptop and a good headset for internal communication.
  
  

• Motivation: Willingness to learn, immerse yourself in logistics processes and grow professionally with us.

Ionn is a space where every word and everyone is valued employee.

If you like our approach, send your resume. 
We consider reviews promptly and will be happy to invite you for a short online meeting.