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Network Operations Center Specialist @ LINK Mobility Poland Sp. z o.o. in LINK Mobility Poland Sp. z o.o.
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LINK Mobility Poland Sp. z o.o.
At @LINK Mobility we live by three core values that drive our business and people: United, Dedicated and Enthusiastic. When working in @LINK you appreciate diversity, cross-border collaboration and solving complex challenges in a high growth environment. Our people are knowledgeable, curious and agile team players whom strive to consistently deliver the best mobile messaging solutions for our customers.
The Group headquarters is in Oslo, Norway, and LINK is publicly listed on the Oslo Stock Exchange. We continue to experience strong organic growth with a high degree of recurring revenue as customers move more business activities onto mobile platforms.
What will you do in our team?
There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe.
Your main tasks will include:
- Monitoring of messaging platforms, infrastructure and traffic
- Troubleshooting & level 2 support
- Incident management
- Customer and internal communications
- Premium SLA customers’ support
- Reporting issues to the telecom operators
- Documentation improvement
- Drawing up requested reports
- Administration and optimization of monitoring solutions
You must have at least basic knowledge of:
- Linux systems (Ubuntu or similar)
- LAN, WAN, TCP/IP
- Virtualization (VMWare or similar)
- Server construction, network equipment
- Command of English and Polish at a level that allows fluent both written and spoken communication
It is to your advantage if you have some experience in the following technologies and
Tools:
- MPLS
- Zabbix, Grafana, Logic Monitor
- ELK stack
- Azure
- Kubernetes
- Office365, Atlassian tools (Confluence, JIRA, StatusPage)
Your profile:
- Proactive, solution oriented, well organized
- Analytical thinking, good troubleshooting skills, ability to draw conclusions from a series of events
- Experience at NOC / Monitoring / Technical Support / Customer service (or similar) is a plus
- Understanding of the ITIL Framework is a big plus
- Readiness to work on shifts - 24/7/365
- Occasional travel may be needed
At @LINK Mobility we live by three core values that drive our business and people: United, Dedicated and Enthusiastic. When working in @LINK you appreciate diversity, cross-border collaboration and solving complex challenges in a high growth environment. Our people are knowledgeable, curious and agile team players whom strive to consistently deliver the best mobile messaging solutions for our customers.
The Group headquarters is in Oslo, Norway, and LINK is publicly listed on the Oslo Stock Exchange. We continue to experience strong organic growth with a high degree of recurring revenue as customers move more business activities onto mobile platforms.
What will you do in our team?
There are many challenges ahead of you in the NOC team. You will be responsible for monitoring the LINK Mobility platforms deployed throughout Europe, including troubleshooting, fixing issues and incident management. You will also have the opportunity to prove yourself in many areas, such as monitoring & alert optimization, reporting, developing and improving internal procedures and documentation. You will be working in an international environment on a daily basis cooperating with Operations, DevOps, Customer Support, as well the telecom operators across Europe.
Your main tasks will include:
- Monitoring of messaging platforms, infrastructure and traffic
- Troubleshooting & level 2 support
- Incident management
- Customer and internal communications
- Premium SLA customers’ support
- Reporting issues to the telecom operators
- Documentation improvement
- Drawing up requested reports
- Administration and optimization of monitoring solutions
Additionally: Sport subscription, Private healthcare, Flat structure, International projects, Ubezpieczenie na życie, Training budget, Dodatkowa wpłata Pracodawcy do PPk, Dodatek na wakajce, Wyjazdy integracyjne, Cotygodniowa integracja sportowa, Program polecania pracowników, Free coffee, Bike parking, Playroom, Shower, Free beverages, Free parking, No dress code, Piątkowe lunche firmowe, In-house trainings, Owoce w biurze.
