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Monitoring and evaluation assistant in International rescue committee
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International rescue committee
The International Rescue Committee (IRC) responds to the most acute humanitarian crises in the world, helps victims of conflicts and disasters to restore health, increase the level of security, education, economic well-being and give them the opportunity to move on. Founded in 1933 at the urging of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (NGOs), working in more than 40 countries around the world and in more than 25 US cities to help people survive, take back control of their own futures, and build their communities. IRC employees are a force of humanity. They achieve long-term results by restoring safety, dignity and hope to millions of people. If you are passionate about change, looking for solutions and passionate about making them happen, join us. Together we can change the lives of millions of people around the world for the better.
JOB INFORMATION
Accountable and technically supported by the Customer Response and Accountability (CRA) Specialist, the Monitoring and Evaluation Assistant performs well-defined tasks at the field office level that will ensure that feedback mechanisms (proactive and reactive) are established, regular promotion, collection of feedback and timely response to them. He/she will contribute to strengthening IRC program monitoring efforts to optimize the monitoring, accountability and training practices of the IRC mission in Ukraine to ensure quality programming focused on the needs of our clients and support the global ambitions of IRC's Strategy 100. The position belongs to the central structure, but it is expected that the candidate will be physically located in Odesa.
KEY DUTIES
- Promoting the feedback mechanism : Regularly promote the customer feedback mechanism/channels throughout the project area and ensure that these channels are well known to customers, staff, etc. and are accessible to all stakeholders.
- Collect feedback from various sources, ensuring it is accurately recorded and documented, and collaborate with the program to support routine data collection in accordance with the M&E/MEAL project plan.
- Support collection efforts data within the proactive channel by conducting surveys (customer satisfaction surveys, focus group discussions and interviews with key informants).
- Working with the hotline: in accordance with the requirements of the standard operational procedures in Ukraine for customer response and accountability and protection, answer calls promptly and professionally, providing accurate information and assistance to callers.
- Closing the loop: In close cooperation with the Response and Accountability Specialist customers and the responsible persons of the feedback sector to ensure a timely response to all appeals by providing clear and detailed explanations of the actions taken in response to their comments and suggestions.
- Ensure that all feedback is recorded in the feedback register and keep the monitoring and customer databases up to date.
- Conduct monitoring visits and prepare simple reports.< /li>
- Other related duties as assigned by Customer Response and Accountability Specialist and/or Customer Response and Accountability Manager.
strong> Managers for work with by staff: Members of the Regional Managers Group ( FMT) and members of the extended group of senior managers (ESMT) OFFICIALS REQUIREMENTS Education:Bachelor's degree in management, social sciences, law or other fields. Work experience: Experience working on a hotline, collecting customer feedback and/or course work on research monitoring methods and assessment, quantitative and qualitative analysis is an advantage. Available skills and abilities: REPORTING STRUCTURE AND TEAMWORK External:Current and potential IRC clients. < /strong>WORKING ENVIRONMENT AND OTHER RELEVANT INFORMATION Here are some examples of other important points to be made, but this is not an exhaustive list. Add items that apply to your position or add additional ones. WorkersIRC employees can count on the following benefits: PROFESSIONAL ETHICS IRC forms multidisciplinary inclusive teams of professionals that encourage team interaction, inclusiveness and cohesion, critical thinking, distribution of authority, discussion and objectivity in order to be as effective as possible help our customers. The International Rescue Committee is committed to protecting the people it serves, its employees and all associated persons from all forms of harm, abuse and violence, including sexual exploitation, abuse and harassment. The Committee undertakes to take all necessary preventive measures and create an environment in which people feel safe and can report wrongdoing. IRC employees must adhere to the core values and principles outlined in The IRC Way - Standards of Professional Conduct. These are integrity, service, equality and accountability. The IRC also implements and enforces a number of additional internal rules regarding the protection of clients and staff from harm and abuse under the Principles for the Protection of Adults and Children, the Respect in the Workplace and Anti-Harassment in the Workplace Rules, the Anti-Repression and Protection of Reporters Rules ”, supplemented by the “IRC General Guidelines for Reporting”. The obligations can be read in English and Ukrainian at this link: https ://rescue.box.com/v/irc-safeguarding-policies. The IRC takes a zero-tolerance approach to wrongdoing and takes all necessary measures and takes corrective action when it receives information about wrongdoing. The IRC investigative unit consists of specialists and qualified investigators who conduct professional investigations focused on the interests of victims. They get involved if security violations are reported through the reliable and convenient communication channels that IRC creates for its employees, partners and customers. The IRC is also an active member of the Interagency Working Group on Protection from Sexual Exploitation and Violence (PSEA) established in Ukraine. < li>Ability to carry out M&E/MEAL activities based on the instructions of the supervisor;
