Middle Support Manager in Pro Gaming Software, LTD

We are an iGaming company founded over 4 years ago by a group of passionate professionals, and today we have grown to a team of 1000+ people! We have 10+ in-house brands that are hugely popular among clients and are targeted at Tier 1-3 countries.Due to growth and development, we are looking for a Сhat Manager. We offer a dynamic, innovative, and friendly working atmosphere in a stable and profitable company. Main Responsibilities:Evaluate the work of the department and managers in interactions with partners, including speed and quality of responses.Communicate with partners on service quality issues.Track task completion.Assess work efficiency, identify strengths and weaknesses, and determine the workload of managers.Evaluate the relevance of the database.Distribute tasks among employees.Process requests.Candidate Requirements:Quick responsiveness and ability to react swiftly to changes.Proficiency in English at the Upper-Intermediate level or higher.Ability to conduct quality audits and provide recommendations for quality improvement.Experience in managing quality improvement projects.Excellent analytical skills and ability to work with large volumes of data.Knowledge of regulatory requirements and standards in payment systems and financial services.Proficiency in English at the Upper-Intermediate level or higher.Technical/Specialized Knowledge:Ability to build a KPI system.Understanding of the functioning and structure of payment systems, including their technological aspects.Implementation of new quality standards.Knowledge of Microsoft Excel, Word, and Outlook.Confident use of data analysis and reporting tools (e.g., Excel, Power BI, Tableau).Experience with ERP systems and other corporate programs.What We Offer:Remote work schedule from 10:00 to 19:00.Paid sick leave and vacation days.Cool and creative gifts for holidays and important employee events.Necessary equipment for work.Opportunity to participate in internal company events: open negotiations.Product meetups and soft skills development training.No micro-management or hierarchy, fast decision-making process.Development in specialized knowledge.Team growth.Opportunity for promotion to a mid-level specialist. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Рекламні послуги