Middle Support Engineer in N-iX

N-IX is looking for a talented Middle Application Support Engineer to join our team!Our client is one of Europe's fastest-growing mobile companies with 4.5 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.Responsibilities:User requests management: fix the data to resolve a problem for specific customersIncident management: handling customer complaints, P1,P2,P3. Root Cause analysisProblem management (highlight issues which appear often)Jira bug/task creationSystem improvements advisingHands on Alerting/Monitoring; review and improve existing alertingCreating and updating documentation (business flow and how things are working under the hood)Cross team (tech/business) communicationPost-incident analysis (Report preparation, script creation for affected data issue resolving)Data quality check (fixing data inconsistency/discrepancy)Requirements:2+ years of experience working with incidents/customer supportStrong experience in writing complex SQL queriesSkills in reading logs, making root cause analysisUpper - intermediate level of EnglishGoals:Resolving tickets raised by customers quickly, within maximum 2 business daysReducing alerts amountImproving service quality by increasing monitoring timeSpeed up issue investigationShare information in the teamImprove daily support activitiesWould be a plus:MS CRM / MS CRM Web serviceGIT / Azure DevOpsITILIISAzure: LogicApps/Functions, Service Fabric, API Apps, AKS, RedisApp Insight (Kusto Query Language) We offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Технологія, інформація та інтернет