Mid Infrastructure Administrator-Storage (Remote) @ Hyland in Hyland

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

We are truly thrilled to develop our R&D Center in Katowice , heart of Silesia region and enlarge Hyland across the globe ! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement .

Currently we are looking for Mid Infrastructure Administrator - Storage to join our Foundation Platform team.

The Infrastructure Administrator is responsible for assisting with implementing monitoring configuring troubleshooting and maintaining the Hyland Cloud Infrastructure.

Hyland’s Offering

We’re proud of our culture  and take employee engagement seriously. By listening to  employees’ feedback,  we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement – Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion – employee resource groups, inclusion benefits and policies
• Niceties & Events – culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

• Good command of English; min. B2 level
• Experience in systems administration
• Experience with: file servers, file transferring and monitoring, and systems management (Windows or Linux)
• Experience with Microsoft Windows network environments, including Microsoft Active Directory
• Experience with cloud technologies ; AWS/Azure or similar experience
• Experience with virtualization technology
• Knowledge of Dell, IBM, Cisco and/or HP server hardware
• Good understanding of file and block-storage
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise, logical, grammatically correct documentation
• Strong analytical and problem solving skills
• Strong customer service orientation
• Attentive to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy
• Self-motivated with the ability to manage projects to completion
• Strong collaborative skills, applied successfully within team as well as with other areas
• Ability to work outside of normal business hours (evenings, weekends, etc.) - due to on-call duty rotation 
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job


Nice to have:

• Prior NetApp Experience or other storage technology like PureStorage, NetApp, EMC
• Experience with ticketing systems such as Service Now, Saleforce (Cadalys), etc.

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

We are truly thrilled to develop our R&D Center in Katowice , heart of Silesia region and enlarge Hyland across the globe ! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement .

Currently we are looking for Mid Infrastructure Administrator - Storage to join our Foundation Platform team.

The Infrastructure Administrator is responsible for assisting with implementing monitoring configuring troubleshooting and maintaining the Hyland Cloud Infrastructure.

Hyland’s Offering

We’re proud of our culture  and take employee engagement seriously. By listening to  employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement – Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion – employee resource groups, inclusion benefits and policies
• Niceties & Events – culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

,[Respond to requests related to systems , Own tickets from start to finish , Troubleshoot and resolve issues in a timely manner with oversight from team members , Apply basic best practice knowledge in problem resolution , Help identify where the creation of proposals for purchasing of new technology is needed , Create and execute on projects involving installations upgrades and modernization of storage, servers and systems , Assist with audits of servers and environment to ensure compliance with established standards policies and configuration guidelines , Provide some support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc. , Compose internal documentation with oversight from team members that reflects processes and system configuration , Consistently provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends , Participate in the maintenance testing and execution of the disaster recovery plan]
Requirements: AWS, Azure, Active Directory, Virtualization, File Servers, File Transfering, File Monitoring, Systems Management, NetApp, PureStorage, EMC, Service Now, Salesforce
Tools: .
Additionally: Private healthcare, Conference budget, Work-life balance, Employee referral bonus, Flexible working hours, Webinars, Life insurance, Multisport card, Tuition Assistance Program, 5 additional days off, 24h Volunteer Time Off, International projects, Gym, Free snacks, Free coffee, Bike parking, Playroom, Shower, Free beverages, Free lunch, Free parking, Modern office, No dress code.