Medical Billing Receptionist/Customer Support Representative in RCM Billing

Schedule:
16:00–00:00 (Ukrainian Time)

Position Overview:
We are seeking a dedicated and customer-focused Medical Billing Receptionist/Customer Support Representative to join our team. This remote position requires fluent English (written and verbal) and excellent organizational skills to provide exceptional support to patients.

Responsibilities:

• Handle incoming patient calls promptly and professionally.
• Schedule, reschedule, or cancel appointments based on patient needs.
• Assist patients with billing inquiries, including explanations of charges, payments, and insurance-related questions.
• Provide clear and empathetic communication while addressing patient concerns.
• Update patient records and ensure all information is accurately documented.
• Collaborate with other departments to resolve patient issues efficiently.

Requirements:

• Fluent English: Strong written and verbal communication skills are a must.
• Previous experience in customer service or medical billing is preferred but not required.
• Ability to work during the specified schedule (16:00–00:00 Ukrainian Time).
• Proficient with computer systems, including scheduling software and electronic health records (EHR).
• Strong problem-solving skills and attention to detail.
• Friendly, empathetic, and patient demeanor.

What We Offer:

• Competitive salary.
• Training and professional development opportunities.
• Flexible, remote work environment.
• A chance to make a difference in patient care.

If you are passionate about helping others and thrive in a dynamic, remote work environment, we’d love to hear from you!

To Apply:
Please send your CV and a brief cover letter to [email protected]