Customer Care Department Manager (Polish language) in Ringostat

Ringostat is a Ukrainian AI platform for business that provides tools for telephony, call tracking and call analytics.

We are trusted by more than 2300 companies, among which famous brands: Peugeot, Mercedes-Benz, Jooble, OLX.
We are developing a wide partner network - more than 250 top digital agencies and integrators who use our product every day and improve the results of their clients

We are currently looking for a Customer Care Manager with knowledge of the Polish language who is ready to work in the international market, implement the best solutions and help clients achieve results.

If you want to realize your potential on a global level, Ringostat is the right place for you

Who we are looking for

Hard skills:

• Proficiency in Polish at the level ofC1
• Confident PC user
• Interest in modern IT technologies
• Competent spoken and written Ukrainian and Polish
• Ability to communicate with by customers: listening, maintaining a conversation, sense of humor and customer orientation

Soft skills:

• Ability to learn quickly, self-study
• Willingness to help to people
• Non-conflict
• Focus on the result

• Ability to work in multitasking mode

 ?? It will be an advantage

Experience in IT in a similar position (customer support, customer care, sales and support department, personal manager).

If you can do more - great! This will help you grow faster and earn more.
If not, we will teach and support you at every stage ??

?? What you will do:

• Answer incoming customer inquiries and make calls
• Educate customers on the effective use of the service
• Offer and implement additional Ringostat tools
• Maintain regular communication regarding service satisfaction

• Proactively youyou will solve customer requests and problems

What we offer:

1. Payment - rate + unlimited monthly bonus that depends on your results.
2. Schedule 9:00-18:00 Polish business time
3. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages.
4. Paid vacation - 18 working days, 8 paid sick days per year without certificates, 11 public holidays and additional paid days off.
5. Transparent career growth plan with clearly defined steps and promotion criteria to the position of Head of Sales.
6. 50% compensation professional training: courses, trainings, webinars, etc., as well as internal corporate discounts on various services, services and various products.
7. Social package in the format Cafeteria Plan - UAH 3,000per quarter, which you can spend on education, sports, health, hobbies, etc.
8. Internal corporate discounts on food orders, entertainment, household services, technology, education, books, health, sports and financial services.
9. Profile events and team activities to share experience within the group of companies.
10. A clear position and concrete actions to bring Victory closer. Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 to the military and humanitarian direction.

And the main thing is a clear position and real actions to bring Victory closer. Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 for military and humanitarian purposes.