Manager of technical customer support in Dinternal Ed'yukeyshn TOV

DInternal Education, a leading international education company and exclusive representative of Pearson in Ukraine, is looking for a responsible and organized customer technical support manager to strengthen our customer support team.

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About us:

Dinternal Education has been a leader in providing high-quality resources and services for teaching English in Ukraine for over 25 years. We work closely with government agencies, public and private schools and courses to promote the development of English language learning and teaching.

What we offer:

Competitive salary salary: from UAH 30,000/month.

Opportunities for professional growth.

Supportive working atmosphere: Become part of a team that values ​​the contribution of each member and promotes professional relationships.

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Your Responsibilities:

Provide daily technical support to customers: Assist customers with questions and resolve issues related to Pearson platforms.

Conduct one-on-one customer consultation on Pearson platforms: Offer one-on-one support for efficient use of resources.

Create instructional video scripts for platform users: Develop clear and informative video content to enhance user experience .

Monitor changes to the functionality of Pearson online resources: Track platform modifications and updates.

Manage and update technical chatbot scripts: Ensure chatbot responses are accurate, taking into account current functionality .

Preparation and training for company employees: Conduct training on new online resources and changes in functionality.

Develop video instruction scripts for the exam department: Create training materials that will help candidates prepare before exams.

Provide technical support to candidates for exams: Help candidates with technical questions during exams.

Reporting on work performed: Keep accurate records of tasks completed and results achieved.< /p>

Requirements:

Experience in customer service or technical support.

Excellent communication and interpersonal skills.

Ability to create clear and engaging learning content.

Confident use of online tools and resources, with a good understanding of educational platforms.

Ability to work both independently and as part of a team.

Proactive attitude and willingness to learn and adapt.

If you are a detail-oriented person with a passion for customer support and technical success, we invite you to join the team!

Join us and help shape the future of English language education in Ukraine!