Manager of sales to VIP clients, work with clients at bodotravel (sales of expeditions) in bodo

Hello! I am Nastya, the head of the sales department bodotravel.

I know from my own experience that it is difficult to tell whether your company is your company or not from a standard job description on a job search site. Therefore, my description is as long and detailed as possible, I hope you will appreciate it.

Why am I looking for a specialist personally, and not HR? We do not have an HR department. As leaders, we shape our teams and cultivate our corporate culture. All stages of selection are carried out by me. So let's get to know each other!

I'm 32 years old and I've been in the bodo team for 10 years. I started in the company as a salesperson, then became the head of bodo retail, and I have been the head of the sales department at bodotravel for 7 years now.

About bodotravel

We are part of the bodo company: experiences as a gift.

We are a leading tour operator that independently develops and organizes adventure group expeditions to the most amazing places on the planet: Antarctica, Namibia, Vietnam, Cambodia, Peru and others. All our trips are full of experiences, from flying over Victoria Falls to swimming with whale sharks.

Our tours are not subject to seasonality, which ensures stability and constant flow of customers throughout the year. Despite the war, many tourists are ready to travel, so we always have customers.

Working since 2015, we have implemented 247 expeditions, and we have big plans And since September 2022, we have made 75 group trips, and we are already collecting groups for the fall of 2024 and the New Year. Photo reports and video reviews of all our trips can be viewed at sites .

What we have:

• Guaranteed income for the first 2 monthsyaks — 40,000 UAH/month, then — the rate + bonuses for sales. There are no restrictions. The manager receives a fixed amount for each sale, as well as, subject to the fulfillment of the department's plan for recruiting tourists to the group, an additional bonus for each of his clients in the group.
• Own CRM system, working smartphones, unlimited communication with the ability to call abroad.
• A large base of our regular tourists.
• The average check is UAH 260,000.
• After the sale, the client moves to another department, and the manager does not occupywithout any further inquiries (visa issuance, flight, etc.).
• Training is conducted by experts from other countries, 99% of customer questions are answered in the training materials.
• Step-by-step adaptation to the position. A training plan for professional tasks, constant meetings with me and colleagues who are ready to help and advise. I'm always available so you can come up and ask questions.
• Grow like a pro: improve your sales skills, learn all about country specifics.
• Financial stability - official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZpP.< /li>
• Salary review every year.
• Day off on your birthday if it falls on your working day.
• Comfortable office with a generator in the center (86H Malevicha St. - 5 minutes' walk from Lybidska station).
• 30 % discount on impressions for independent visits and as a gift.
• We have no bureaucracy, decisions are made quickly. Everyone has the right to vote - any idea you have will be heard, and if it is relevant, we will implement it.
• Coherent team - everyone with whom you will have to cooperate are responsible workaholics, and we are also progressive and friendly .
• And of course, common sense and a sense of humor. No formality - everyone here is "you".

Now about our requirements for the specialist I am looking for:

1. Has experience of 2 years of active telephone sales.
2. Has excellent telephone sales skills and negotiates confidently.
3. Results oriented.
4. Ready to learn travel routes and keep a large amount of information in mind.
5. Customer-oriented.
6. Proactive, self-organized, responsible.
7. Eager to learn and develop.
8. Competent and articulate.
9. Likes to travel, browse travel bloggers and travel shows. We believe that such a manager is able to sell our tours with more enthusiasm.
10. No bad habits (including IQOS, glo, disposables, vapes, etc.).

IMPORTANT: Everyone, including me, works in the office full time. There is no remote work or hybrid schedule.

What you will do:

1. Process requests from the site that tourists leave on our site through advertising.
2. To call and communicate through messengers with the internal base of regular tourists, with the aim of maintaining contact and selling travel places.
3. Work with the customer base who left inquiries on the website but did not go on the trip for certain reasons, to offer them alternative group trips on other dates.
4. Accept incoming calls and advise on our travel programs.
5. Contractyou negotiate with clients and sell expeditions over the phone and at meetings.
6. Maintain customer databases in the CRM system.
7. Respond to incoming customer inquiries during non-working hours if they relate to sales. This means:

• Provide answers to the client in telephone mode if the manager has the information.
• Notify the client that his request will be processed first at the beginning of the working day if the manager does not have enough information.

About our hiring process

I personally analyze all reviews and conduct telephone and offline interviews I make decisions quickly and provide feedback (both continuing communication and ending it) immediately or the next day. I expect the same from the candidate.

Only a few days can pass between responding to a vacancy and receiving a job offer.

About the team

Our sales department currently consists of myself, the sales manager, and 1 manager. The number of our customers is constantly growing, so we have already started to expand the department. This is a great opportunity for you to become part of our team at the stage of growth and active development of the team.

Lack of experience in traveling or working in travel industry does not mean that you will not be able to successfully sell our group expeditions. Your love of communication, dreams of travel, and sales skills are what matter most.