Manager of customer support and support of partners in EasyVending

Job description

EasyVending— Ukrainian company No. 1 in the field of coffee vending. Since 2009, we have been developing a culture of self-service in Ukraine and are among the TOP-250 small and medium-sized businesses of Ukraine according to Forbes. end

consumers,EasyVending is opening a vacancy-Manager of customer support and support partners.

The main task of this role is to provide prompt customer support, monitor the work of self-service cafes and collect analytics on locations to improve service and customer experience.

Your duties:

• Monitoring the technical condition of coffee shops through systems telemetry

• Processing requests from customers (assistance in case of failures, consultations, refunds)

• Coordination of personnel at locations (control of filling ingredients, cleanliness and service)

• Data collection and analysis: sales statistics, technical errors, location dynamics

• Interaction with service engineers, logistics and accounting to solve operational issues

• Supporting adjacent units during the installation of new equipment

new work - involves a lot of communication and constant monitoring of indicators on the monitor. Willingness to respond quickly to failures is required.

Requirements:

• Understanding the principles of vending or customer support.

• Ability to work with admin monitoring panels.

• Communication and stress resistance.

• Experience with CRM systems is an advantage text-decoration: none">

  Confident user of Google Workspace

• Official employment in accordance with the Labor Code of Ukraine.
Stable salary: %
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Paid vacation adaptations.

• Corporate discounts on the company's products.

Do you feel that this is about you? Writewe will be glad to meet you! 

Telegram: @Recruiter_EasyVending