Manager of adaptation of new clients in Netpeak Group

AcademyOcean is looking for a specialist in the Customer Care team for the position of Customer Onboarding Specialist / Customer Success Specialist. 

AcademyOcean is a cloud LMS system for distance learning, designed to maximize the potential of employees. With our help, businesses automate the training of employees, customers and partners. The system has a record rating of ease of use of the product in its industry — 9.8 out of 10.

The product is used by 250,000 users from 25 countries, including such companies as AJAX, Reply, TSUM, Poster, YouScan, Workua.< /p>

If you have always wanted to be a part of a cool project, to do something significant and for the whole world, but did not know where to start - you have come to the right place, fill out the questionnaire!

Your skills :

1. Experience as a Customer Onboarding Specialist / Customer Success Specialist from 1 year. 
2. Knowledge of English at Intermediate level and above (oral and written).
3. Ability to plan and coordinate customer onboarding.
4. Basic ability to work in Google Sheets/Excel.
5. Desire to help people.
6. Ability to identify cause and effect relationships and find sophisticated solutions in both routine work and complex tasks.
7. Ability to be effective interact with customers and internal teams

Will be a plus:

- experience in SaaS in a similar position;

- experience in the B2B segment;

- basic SQL knowledge;

- understanding how the API works.

The team is waiting for you:

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1. Assist in launching and supporting the training process at the client's company and getting the most out of our product. 
2. Studies of customer cases and trends, how they use the system and based on this improve the onboarding process of new customers.
3. Assists in improving the product based on communication with customers and their feedback.
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We offer:

1. Fixed rate based on the results of the interview.
2. Work schedule from 10:00 a.m. to 7:00 p.m. :00 or from 12:00 to 21:00 Kyiv time.
3.  or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages.
4. 50% compensation for education, gym, health care or hobbies - you choose what you need.
5. Individual and group work with a corporate psychologist.
6. Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays.
7. The possibility of using a corporate bot that combines the most powerful artificial intelligence, which is available now.
8. Opportunity for training and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period.
9. Internal corporate discounts on various services, including discounts on English courses.
10. Quick decision-making and testing of ideas — absence of excessive bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
11. Profileevents and chats for sharing experiences within a group of companies.
12. Corporate events and entertainment. Even in difficult times, we do our best to raise the spirits of our employees ;)