Loyalty program manager in Blizenko

The "Blyzenko" store chain is a dynamic company that is rapidly developing in the food retail market. We invite to our team an experienced Managerworking with the loyalty programwho is ready to grow with us and contribute to the achievement of ambitious business goals.

Responsibilities:

• Development, launch and support of the loyalty bonus program (promotions, promotional codes, autopromo).
• Segmentation of the client base, setting up personal offers.
• Planning and implementation of communications: Viber / push / SMS / e-mail (together with contractors and designers).
• Performance analytics: member growth, active share, average check/frequency, NPS, CRR; preparation of reports.
• Interaction with CRM/chatbots and IT: setting tasks, testing, control of releases.
• Processing appeals/complaints of program participants, preparation of instructions for stores.
• Cooperation with partners (coordination mechanic, launch of joint promos).
• Delivery service support: monitoring estimates, control of order statuses, reconciliation of orders and fin periods.
• Participation in the development of a mobile application (briefs/TORs, coordination of contractors).

Requirements:

• 1-2 years of experience in CRM/loyalty marketing/retail e-commerce.
• Understanding of loyalty mechanics, customer segmentation and customer lifecycle.
• Excel/Google Sheets confident; basic SQL or BI will be a plus.
• Experience with communication channels (Viber, push, SMS, e-mail) and working with contractors.
• Analytical thinking, attention to details, ability to work with KPIs (NPS, CRR, member turnover share).
• Skills for setting tasks for IT/design, testing and accepting work.
• Competent Ukrainian, customer orientation, stress resistance.

What do we offer you?

• Quality social package. 24 days of annual leave, paid sick leave, official employment.
• Quality development and career growth. We will teach you everything we can and be happy.
• Support and mentoring. Our experienced colleagues will always lend a helping hand (we have sfa professional team has been formed).

Learn more about “Close” from social media:

https://www.facebook.com/profile.php?id=100091410561094

https://t.me/robotablyzenko

https://www.instagram.com/p/CtJbApgsNfn/?igshid=NTc4MTIwNjQ2YQ==

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