A leading specialist in supporting digital customer service management solutions in Sitibank, AT

Main responsibilities:

• Ensuring the provision of a daily high level of customer support for their requests regarding the operation of the Bank's electronic channels
• Timely registration and fulfillment of all client requests in the relevant systems according to existing bank policies and procedures
• Timely resolution of issues/problems in customer service in order to improve the level of service
• Participation in presentations of electronic banking/channels to clients, conducting trainings for users, setting up access, rights, helping to fill out the necessary documentation
• Participation in projects and tasks related to online channels and connecting channels (integration with customer channels, localization of channels, etc.)
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• Help in monitoring the availability and proper functioning of electronic services provided to clients.
• Conducting negotiations with clients and partners that will meet professional ethics and satisfy their needs as much as possible.
• Ensuring the implementation of internal control procedures related to management activities.

Requirements:

• Knowledge and experience in the use and support of special IT systems: products, operating systems, office applications, electronic banking systems (online client banking systems, host-host connection channels)
• Knowledge of the relevant legal framework in the field of payment services, electronic document flow.
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• Knowledge of banking products and activities. 
• Work experience related to the provision of services and customer support.
• Experience in an international environment will be a plus.
• Higher education
• Fluency in the state language and a competent level of English
• Result orientation, effective communication skills, organization, teamwork, information analysis, stress resistance, involvement.

What we offer:

• Competitive compensation and benefits. JSC "Citibank" offers competitive compensation, medical insurance, various non-material benefits and additional financial support during the war in Ukraine. 
• Work format and office. JSC "Citibank" offers a hybrid work format, at the same time, the office, which is located in the central part of Kyiv, with a generator, shelter and friendly colleagues ensures a comfortable working atmosphere, even during power outages and air alarms. 
• Reputation and stability. As part of Citigroup, a leading global financial institution operating in more than 100 countries, JSC Citibank provides a stable and reliable environment. JSC "Citibank" is also known for its strong market presence and reliable banking services in Ukraine.
• Career development and training. JSC Citibank invests in the continuous development of employees through various training, mentoring and career development programs that contribute to both personal and professional growth.
• Corporate social responsibility. Citibank JSC participates in various public and social initiatives, such as supporting local and global charitiesx organizations, development of financial literacy, promotion of sustainable development and economic stability of Ukraine.

Citi adheres to the principles of diversity and equal opportunities and invites all candidates, including people with disabilities, to apply for bank vacancies .