Lead Management Assistant (ET / Dubai / CET) in Sephira Marketing

We are looking for a Lead Processing and Lead Qualification Manager to work with incoming customer inquiries. The role involves initial communication with potential customers, working in the CRM system and transferring qualified leads to sales managers.

Responsibilities

• Working with the CRM system: initial communication with leads, entering and updating information, changing the status of leads

• Initial qualification of leads in accordance with established criteria

• Selecting quality leads and passing them on to sales managers

• Ensuring timely responses to inquiries and performing follow-ups

• Monitoring the timely processing of all incoming requests

Requirements

• Excellent written and verbal communication skills in English language

• Knowledge of a second language will be an advantage (Spanish / Russian / Chinese / Arabic)

• Ability to work with several incoming requests at the same time

• Confident command of CRM systems

• Attention to details and stability in communication

• Experience in customer support or call center will be an advantage

• Willingness to work in the Eastern Time (ET) time zone 6-8 hours a day with a rotating schedule (first / second half of the day)

We offer

• Full CRM training and support at all stages

• Stable salary payments fees

• Full-time employment in the format of remote work