L2 Technical Support Specialist (Cyber Security Project) in Sigma Software

CUSTOMER

Our customer is a cyber security company founded in 2012 in the USA. The main product is the backbone of all products that protect enterprises from sophisticated bots. Today, it is possible to verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms.

PROJECT

Global overview:

• More than 500 employees
• 3 Support Specialists on the Sigma Software side and TL in Israel
• Initial training is expected to take up to 3 months
• There is no fixed schedule
• 8-hour shifts, 40 working hours per week
• Night shifts are present
• Shifts on Saturday and Sunday

REQUIREMENTS

• 2+ years of experience in the technical support domain
• Practical knowledge of HTML & CSS is a must
• Solid knowledge of SQL
• Experience with Kibana and BigQuery
• Basic knowledge of HTTP and HTTPS protocols
• Basic understanding of software architecture to provide help to customers
• Upper-intermediate+ / Advanced level of English
• Proactive, willing to take responsibility

• Readiness for night shifts

   

WOULD BE A PLUS

• Basic cybersecurity knowledge – Proxy VS NAT, WAF vs Network Firewall, network security, VPN, CAPTCHAs, and captcha solvers
• Understanding threats – Scraping, ATO / BF, Scalping, AD fraud, click fraud
• Understanding of logs analysis, API, client-server model, Regex

RESPONSIBILITIES

• Support customers (Tier 2) in real-time and provide professional technical responses
• Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL)
• Work side by side with customers providing insightful incident reports.
• Communicate with global customers and provide quick responses and resolutions.
• Work cross-functionally with RnD and Research teams to optimize the product’s ability to detect and mitigate real-time Cyber Attacks.
• Hold shifts as part of the job (including weekend shifts)