L2 Support Manager (Payment & KYC & Anti-fraud Manager, iGaming) in Novoplex

Novoplex is a group of companies that develop iGaming products and provide services in various areas of performance marketing. 

We are currently looking for a 2nd Line Support Manager to ensure the financial transactions of customers and combat fraud.

Formula 2nd Line Support team:
• Friendly and open team of 9 specialists;
• The possibility of transition to other levels - Middle/Senior and the corresponding increase in salary and expansion of responsibilities;
• Motivation system for detecting anti-fraud;
• Openness of management to agents, their wishes, changes, feedback.

What you will do:
• Conducting verification and payouts to players;
• Conducting player fraud checks;
• Enforcement of regulations;
• Communication with other departments regarding KYC/player payouts;
• Fulfillment of set KPI criteria.

What you will need for this:
• 6+ months of KYC experience, antifraud payments;
• Experience in the IGaming field;
• Knowledge of software and operating systems at the level of a confident user;
• Analytical mindset, ability to work with numbers, analyze;
• Ability to make important decisions;
• Stress resistance, multitasking, responsibility.

Why be a part of Novoplex:
• Professional development opportunities: compensation for professional courses and events;
• Fair compensation based on contribution.
• Time off: 20 working days of vacation and additional days before important dates. Flexible weekends of public holidays of Ukraine;
• Time for recovery: 7 days of sick leave without a doctor's certificate, with a certificate - no limit. Maternity leave;
• Provision necessary for uninterrupted work: equipment, power banks, co-working compensation;
• Schedule: 4 after 4, 12 hours each (2 daytime from 08:00 to 20:00 and 2 night from 20:00 to 8:00).

 

If you think we are your perfect match, it's time to familiarize yourself with our Hiring process:

1. First Meet
Thank you for your feedback, your resume is now on its way to our recruitment team. If your skills meet the job requirements, our recruiter will contact you to get to know each other and learn a little more about each other.
2. Tech interview
An interview with a technical specialist/your potential manager, where we will discuss your skills and knowledge that will be necessary to work with our projects.
3. Offer letter
We are sending an offer and look forward to having you in our team. Congratulations :)

If you feel that we can be suitable for each other - apply and let's rock it