L2 Support Engineer, Ukraine in Alcor

Direct message the job posting member with Alcor Viktoriia Remeniuk Viktoriia Remeniuk Looking for Java Tech Lead in Costa Rica About the job MS Core EngineerFounded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications for individuals and companies, via leveraging a distinctive, proprietary technology. Headquartered in Paris, Vierzon, and San Francisco, Ledger has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including the Ledger hardware wallets line already sold in 165 countries. As an L2 Support Engineer, you will become a part of an international team responsible for engineering activities to support production services and infrastructure in a cloud-native environment. If you like to work with us, let us share our need for competencies. Your daily responsibilities: Application incidents analysis in preproduction and production environments, root cause analysis, and reports preparation; Management of preproduction and production environments ensuring safe day-to-day operations; Create and operate extra tools or services whenever required; Prepare for production operations and further maintenance of the production environments. Ensure that accurate operations are performed and that all actions are done in a documented way; Perform validation and execution of requests received from development and account management teams; Document the setup of production environments in order to build a safe and reliable knowledge base; Be a technical expert on Company products deployed to the production environment; You will have a key role in identifying and implementing practices to deliver constant improvement; Report implementation, configuration, and testing progress to the Team Lead as required; Cooperate with other teams and stakeholders in an international environment to ensure the delivery of the end-to-end SLA for managed solutions; Participate in on-call duties to ensure uninterrupted operations of the production environment. What you need to have: Experience with Unix (preferably Ubuntu) , including shell scripting; Knowledge of networks, network protocols, and setup of the network elements; Experience with operations of multi-tier software systems; Strong and hands-on experience with troubleshooting processes to detect exact, proven root causes of incidents; Skills for managing a virtualized environment (containerized environment experience is highly welcomed); Knowledge of cloud concepts (AWS preferred); Knowledge of generic SQL database concepts and operations; Communication that leads to excellent workking relationships with all parties;Take ownership of issue resolution;Quickly identify, analyze, and proactively solve problems before they affect the outcomes of the platform;Ability to identify and deliver improvement;Good English oral and written communication skills (in the areas of technical document writing).What would be great if you had:Quickly learn and become an expert in new skills and technologies;Quickly gain credibility and build successful relationships with teammates, customers, and third parties;Work effectively with people across multiple organizational, functional, geographic, and cultural boundaries, and across a wide spectrum of technical and professional skills;Work autonomously as and when required;Ability to mentor younger teammates;Basic knowledge of blockchain technologies;Able to travel as and when reasonably requested.Our architecture and technology stack:Managed ServicesAWSKubernetesDockerSpinnaker and ArgoCDSaltstack, Ansible, TerraformGithubUbuntuJira, ConfluenceTLS/SSL protocolsIaC/Infrastructure as CodeLet's discuss more details :) Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Технологія, інформація та інтернет