KYB and KYC Onboarding Team Lead (FinTech, EMI) in PayDo

The Onboarding Team Lead oversees and optimizes the customer onboarding process. This role involves building and leading a high-performing team, ensuring compliance with KYC and KYB regulations, and driving process improvements through data analysis and automation. The ideal candidate will have a strong team management, compliance, and project management background.

Your regular tasks 

Team Management

— Take over leadership of the Onboarding team

— Ensure team members are trained on regulations, policies, and procedures

— Review efficiency and make necessary staff changes without delays

Compliance and Risk Management

— Develop and maintain simplified business client onboarding

— Maximize the level of automation in personal onboarding: Development and control of automated customer verification, risk change implementation / Control of implementation of PEP/Sanctions screening solution for short verification type

— Review personal and business onboarding UX and eliminate all possible bottlenecks

— Development and control of automated customer risk assessment implementation

Operational Oversight and Quality Assurance

— Oversee the onboarding process for clients and businesses on a daily/weekly/monthly basis

— Develop a dynamic QA system for the timely identification of SLA breaches

— Establish a system of rewards and penalties for SLA adherence/breaches

Stakeholder and Client Communication

— Collaborate with other departments to ensure smooth onboarding processes and address any issues that arise

— Directly assign IT tasks to DTO and monitor the quality of the received product

— Handle complex or high-risk cases and communicate with clients to resolve issues

Project Management and Reporting

— Review current AML/CTF tools in use (Jumio, Dilisense, ComplyAdvantage)

— Identify bags and offer improvements/changes 

— Quality control of KYC tools in use (Seon for multi-accounting, Jumio, SumSub for online identity verification)

— Collaborate with Ops and DTO to configure the optimal implementation of SumSub

— Develop efficient reporting systems and dashboards for dynamic tracking of onboarding statistics and issues

— ​​Review breaches in Personal verification processes/possible fraud areas and offer solutions to mitigate the risks (e.g. ClearBank IBANs abuse)

Skills and qualifications

— 4+ years of experience in leading and managing KYC and KYB onboarding teams on an international level

— Proven track record in building and developing high-performing teams of up to 10 members

— Expertise in setting and tracking KPIs and performance metrics

— In-depth knowledge of anti-fraud, transactions, and risk management principles within the fintech, payments, or related industries

— Strong analytical and problem-solvingabilities to optimize onboarding processes

— Excellent organizational and time management skills with a proven ability to meet deadlines

— Proficiency in customer-related technologies and systems (e.g., Jumio, Dilisense, ComplyAdvantage, SamSub)

— Advanced English language proficiency 

Advantages of working with us

– Join a team of talented individuals who are deeply committed to their roles and the company's mission

– Embrace an innovative approach to processes and problem-solving, driven by ambitious goals and plans

– Work in a collaborative environment dedicated to delivering superior products that meet and exceed customer expectations

– Enjoy a workplace that fosters autonomy and trust, empowering you to take ownership of your responsibilities