Kanban Service Delivery Manager in OTP BANK Ukraine

Direct message from the participant who posted the vacancy from OTP Bank, Ukraine Anna Bernatska Anna Bernatska Looking for Project Manager, Department of Corporate Products and Processes Friends, we are looking for an experienced Kanban Service Delivery Manager to join our team and ensure efficient service delivery according to Kanban principles. This role involves coordinating work flows, streamlining processes and ensuring timely delivery of high quality customer service. The ideal candidate should have a deep understanding of the Kanban methodology, excellent management skills and the ability to work in a dynamic environment. Your future functionality: Develop an Agile culture in teams and in the organization. Improve team and inter-team collaboration, as well as ways of working in the organization. Understand and support team dynamics, influence the growth of capabilities and adaptability, learn cooperation and learn from mistakes. Coach teams, assist in removing obstacles. Ensure transparent communication both within teams and with business stakeholders. Teach Agile thinking, use of best practices and tools that can be applied in the team and organization. Develop product thinking in the organization. Assist PO in using best product practices for managing the product backlog and maximizing the value of what the team does. Facilitate meetings at the organizational and team level. Teach, coach, mentor and support team members to improve their skills. Be a leader in implementing and optimizing processes at the organizational level. Our candidate has: Management delivery of services through the Kanban approach, ensuring a balance between demand and resources. Coordination of the work of teams and management of their work flow, ensuring compliance with WIP limits (Work In Progress). Analysis and optimization of processes, including continuous improvement of the work of teams and delivery processes. Monitoring of indicators performance (KPI) and ensuring business objectives are met.Ensuring transparency of the delivery process through workflow visualization and supporting appropriate communication.Collaboration with internal and external stakeholders to ensure alignment between expectations and results.Identifying bottlenecks in the delivery process and developing solutions to eliminate them .Conducting regular meetings with teams to review progress, solve problems and plan further actions.Training and support of teams in the implementation and improvement of the Kanban method.With us you get: a decent level of salary, paid twice a month; 28 calendar days of vacation, paid sick leave; annual salary reviewsalaries and bonuses based on work results; educational programs, seminars, trainings, reading club, English language courses, etc. We are in social. networks: https://www.otpbank.com.ua/https://www.facebook.com/otpbankua/Thank you for your interest in our vacancy. In case of a positive decision, we will contact you within 14 days. If you do not receive a response to your resume within this time, do not be upset - it means that we cannot offer a suitable vacancy at the moment, but we have saved your resume in our personnel reserve database. If a vacancy appears in the future, we will invite you to consider it. This announcement is not an advertisement! Show more Show less Position level Senior secondary level Type of employment Full time Job duties Project management and Information technologies Industries Banking