Looking for a Technical Support Specialist to work on a stable project (hosting platform). Location of the candidate - Ukraine. Remote, full-timeWorking Schedule:1)Mon-Fri 23:30 - 08:30 Kyiv Time2) Mon-Fri 15:30 - 00:00 Kyiv TimeRequirements:Strong troubleshooting and critical thinking skills, as well as the ability to think logically.A strong focus on customers’ satisfactionUpper-intermediate verbal and written English skillsAttention to detailsStrong ability to research, diagnose, troubleshoo
Looking for a Technical Support Specialist to work on a stable project (hosting platform). Location of the candidate - Ukraine. Remote, full-time
Working Schedule:
1)Mon-Fri 23:30 - 08:30 Kyiv Time
2) Mon-Fri 15:30 - 00:00 Kyiv Time
Requirements:
- Strong troubleshooting and critical thinking skills, as well as the ability to think logically.
- A strong focus on customers’ satisfaction
- Upper-intermediate verbal and written English skills
- Attention to details
- Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Understanding of standard support procedures for proper reporting, escalation and follow-up
- Ability to work in different shifts
- Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
- Basic understanding of the Windows environment
- An understanding of IP protocols and DNS
- Most popular Linux commands/utilities
- English: Upper-Intermediate
Responsibilities:
- Respond to customers’ requests (in a quick and efficient manner)
- Provide technical assistance with platform Web applications
- Troubleshoot web and email issues
- Provide support, following procedural documentation/templates
- Set up email accounts in Mail Clients and deal with login/access issues
- Work continuously on a task until completion
- Check the status of the problem and provide the customer with updates
- Prioritise and manage several open cases at one time
- Provide Tier1-2 support — include deep investigation, provide a workaround to various problems
- Escalate issues to the Tier 2 team when necessary with all relevant and required information
- Document FAQs and training guides for internal use.