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Solving typical problems with PCs, software and peripherals Escalation of complex incidents with mandatory preliminary problem diagnosis. Maintenance of documentation and updating of knowledge base Installation and configuration of OS and application software Connection and configuration of BFP, printers, scanning Control of the availability of consumables (cartridges, toners, labels, cables, batteries, etc.) Timely replacement of cartridges and other consumable components Accounting of the use of consumables Formation of applications for the purchase of consumables and peripheral equipment Control of the correct use of consumables by users Participation in inventory IT equipment and materials
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?Required: Understanding the principles of computer technology TCP/IP, DHCP, DNS LAN / Wi-Fi Experience with Windows 10/11 Ability to think logically and diagnose problems Competent Ukrainian language (oral and written) Stress resistance
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?Experience with: Google Workspace Service Desk systems (Jira, Odoo) Understanding the basics of information security Experience supporting peripheral equipment Basic knowledge Linux will be an advantage
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?Personal qualities Responsibility Persistence Ability to work in a team Desire to develop Self-organization Ability to avoid conflict situations
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?Education and experience Higher or incomplete higher technical education (IT, telecom) Experience of 12 months in technical support will be an advantage 
Junior technical support engineer in FRDM Group
6 March
13 views
FRDM Group
Without experience
Kyiv
Full-time work
We are a Ukrainian innovative technology company engaged in the development and production of various robotic systems. We invite responsible and ambitious candidates to join our team. incident diagnostics (1st line of support)Solving typical problems with PCs, software and peripheralsEscalation of complex incidents with mandatory preliminary problem diagnosis.Maintenance of documentation and updating of knowledge baseInstallation and configuration of OS and application softwareConnection and co
We are a Ukrainian innovative technology company engaged in the development and production of various robotic systems. We invite responsible and ambitious candidates to join our team. incident diagnostics (1st line of support)
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?Required:
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?Experience with:
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?Personal qualities
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?Education and experience
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?*Review of candidates' resumes usually takes up to 10 working days (2 weeks). If we decide to move forward, we will definitely contact you. If your application does not currently meet the requirements, we will save your resume and return to it when a relevant vacancy appears.
Without experience
Kyiv
Full-time work