Junior Support QA Engineer (L2) in Ajax Systems

Ajax Systems is an international technology company, Europe's largest developer and manufacturer of Ajax security systems with smart home capabilities. This is a whole ecosystem of 135 devices, mobile and desktop applications, server infrastructure. Every year, we demonstrate multiple growth both in the size of the team and in the number of users worldwide. Currently, the company has more than 3,300 employees. And Ajax sensors protect 2.5 million users in more than 187 countries around the world.

R&D is responsible for device development at Ajax, which consists of four departments: System, Device, Automation and QA.

p>This is an opportunity to be part of a team working to integrate streaming video into the Ajax ecosystem. You will work with mobile applications that interact with both the backend and physical devices. This position assumes that you are able to research complex issues.

What are the tasks:

• Processing incoming inquiries from partners, customers (via L1 Support Team) and technical company teams; 
• Processing of emerging incidents, their analysis, prioritization, status tracking, timely escalation;
• Analysis of the root causes of identified errors, providing information for understanding and eliminating problems;
• Creating knowledge bases on typical solutions for the most common problems and maintaining documentation relevance?;
• Cooperation with team members to achieve the best results (developers, BA, QA others teams);
• Deep understanding of our products.

What are we looking for in a candidate?

• Ability to find approach to people;
• Critical thinking;
• Knowledge of testing theory;
• Experience working with databases;
• Experience in support (L1/L2)  from 1 year;
• Knowledge of UNIX/Linux OS;
• Experience with Atlassian products (Jira, Confluence, Dashboards, Reports);
• Ability to plan your time, determine priorities and rank tasks in order of importance.

It is great if you have:

• Experience with projects built on microservices architecture;
• Technical education;
• Understanding the basics of API operation, data transmission formats (JSON, XML), knowledge of the HTTP protocol;
• Experience with video testing;
• Command line experience;
• Kibana or Grafana (log analysis).

We offer:

• Ability to offer and implement own ideas that have an impact on the product and production;
• Work in a motivated team and zero bullshit culture;
• Competitive salary;
• Medical insurance;
• li>
• Corporate English;
• Compensation for specialized training;
• Opportunity to participate in the Ajax security systems beta test project — receiving and testing new gadgets for their release.

Ajax Systems is a Ukrainian success story, a place of incredible strength and energy.

Join us to make Made in Ukraine synonymous with reliability.

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