Junior specialist of the technical support group with knowledge of Hebrew in Voicespin

Established in 2006 and headquartered in Israel,VoiceSpin is a leading global provider of solutions for unified communications and IP communications based on Linux. VoiceSpin serves more than 500 large international enterprises, high-tech corporations, private companies and brands in the fields of e-commerce, commerce, finance, government, legal and others. Among the company's clients are such famous brands as Toyota, Fedex, AT&T, Etoro, Burger Ranch, Pizza Hut and others.

Responsibilities:

• Providing priority support to customers requiring technical Voicespin product assistance via WhatsApp, email or chat (very rarely phone calls);
• Performing remote diagnosis of problems using diagnostic methods and clarifying questions to the client;
< li style="font-style: normal; font-weight: 400">Redirecting outstanding issues to the next level of support;
• Providing accurate information regarding Voicespin IT products and services;
• Logging of events, problems and solutions;
• Tracking and updating the client's status and information;
• Passing on customer feedback or suggestions to the appropriate internal team;
•  Identifying and proposing possible improvements to procedures.

Requirements:

• Basic knowledge of Linux;
• Experience in customer support is a plus;
•  Hebrew at native level or above average;

Important!You will be communicating directly with native Hebrew speakers;

We offer:

• Cooperation with international clients and colleagues;
• Paid vacation and sick leave (15 days of vacation and 10 days of sick leave);
•  Insurance and FOP coverage (we provide an accountant)
• Coverage of national holidays of Ukraine;
• Knowledge sharing and training, both internal and external;
• Working schedule 5/2 from Sunday to Thursday (8:30 AM to 6:00 PM, 1 hour break); li>
•  There is one night shift per month only after trialsduring the recovery period (there is an opportunity to rest as help is not always needed at night)
• Cozy modern office in the center of Kyiv or the possibility to work remotely; li>
• English club with a teacher.

Are you interested in the offer? I'm waiting for a resume :)