Junior Service Desk Engineer (24/7) (ID:1230) in Infopulse

24 липня 2024

Junior Service Desk Engineer (24/7) (ID:1230)

Київ, Львів, Одеса, Вінниця, Івано-Франківськ, Житомир, віддалено

Infopulse is inviting a talented professional to join our growing team as a  Junior Service Desk Engineer.

Areas of Responsibility

• Communication with European customers (phone, email, IM)
• ITSM tickets handling and dispatching
• Remote user support
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in the IT area: performing basic troubleshooting and event correction according to the defined procedures
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Operating in shifts for 24/7 customer support

Qualifications

• Good knowledge of Microsoft Office 2013-2016, O365, Windows 10, and Windows 11 OS
• Basic experience with Active Directory
• Familiarity with LAN\WAN administration
• Intermediate level of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience operating in a ticketing system like JIRA
• Excellent analytical skills, critical thinking
• Customer and service-oriented behaviors in everyday work interactions
• Flexible and self-initiative
• Good analytical skills